Southern Buick GMC Virginia Beach

Part replacement and easy care maintenance Great service! Clean comfortable lobby area with free coffee and wifi! I wouldn't go anyplace else besides Southern. They live up to their name! Great service! Clean comfortable lobby area with free coffee and wifi! I wouldn't go anyplace else besides Southern. They live up to their name! More

Oil Change I’m never let down when it comes to oul changes performed on any of my vehicles, they made a few recommendations as far as maintenance was concerned a I’m never let down when it comes to oul changes performed on any of my vehicles, they made a few recommendations as far as maintenance was concerned and went with a brake fluid flush... the Enclave came back with better brake response than when I dropped it off. Kudos to the technicians for doing it right, and the firt time. More

Great and fast service. They told me what work I needed done after my oil change. I didn’t have to wait a long time .Always satisfied with your service. They told me what work I needed done after my oil change. I didn’t have to wait a long time .Always satisfied with your service. More

Time is everything The service be too long for an inspection or for oil changes. It shouldn't be like that especially if customer has an appointment. Good thing for pat The service be too long for an inspection or for oil changes. It shouldn't be like that especially if customer has an appointment. Good thing for patient. ? More

Great job Carlos! Carlos was prompt, friendly and made going to get my vehicle serviced a pleasurable event! The coffee, wifi, and tv helped the time pass by too! Carlos was prompt, friendly and made going to get my vehicle serviced a pleasurable event! The coffee, wifi, and tv helped the time pass by too! More

State inspection appointment Not many places do appointments for state inspections, but this location does and it’s very convenient. They were cordial and their estimates were acc Not many places do appointments for state inspections, but this location does and it’s very convenient. They were cordial and their estimates were accurate. More

Spend quality time with the customer. TJ, my sales professional did a great job assisting my needs. He was spread out kind of thin with others but did the best he could do to satisfy my q TJ, my sales professional did a great job assisting my needs. He was spread out kind of thin with others but did the best he could do to satisfy my quest for a new KIA Sorrento. Dealing with Management to negotiate the price I desired was fun and having to make suggestions on how to improve the bottom line. After that was done and the initial paperwork was signed, then came the up-selling first with the Delivery Consultant with the pitch of the protection packages. "Katie" provided a great presentation and worked with me to down-size my cost of the protection products. Until I sat down with "Katie" this was the first mention of what KIA Lynnhaven was going to offer, leaving very little time to review the products before having to have to decide on how to protect my new KIA. Then whisked off to the Finance Manager, whom I learned was from my home state in FL and nearby city. Then came the next pitch of warranty packages not previously discussed by TJ nor the sales manager. Again, without sufficient time to review the packages, I had to make my best decisions. before the price would go up if I made a decision later because now its a used car as explained to me. Now back to TJ, we finally go the vehicle out of Prep and he took his valuable time to discuss, in and around the vehicle, all the neat aspects of the vehicle. Including how to set features up too. Each person I dealt with was knowledgeable and in the end I drove off with my new 2019 KIA Sorrento SX. More

great excellent service and assistance. They made the process easy and were very efficient. Recommend to anyone looking to buy a vehicle by this manufactu excellent service and assistance. They made the process easy and were very efficient. Recommend to anyone looking to buy a vehicle by this manufacturer. Thank you. More

Few bumps but they are working to make it better Gave me an excellent price for my trade in and met my needs as far as leasing, however, I was shorted about 400 miles on the contract. The paint was c Gave me an excellent price for my trade in and met my needs as far as leasing, however, I was shorted about 400 miles on the contract. The paint was chipped too but they are doing everything they can to fix everything so where I was an average score, now I’m an excellent. They also threw in the exterior, undercarriage, and interior protection package free of charge. More

"Mr. Johnnie D. Jordan Jr", your best salesman In the past I've bought five vehicles from this dealership and the last two purchases from Johnnie within three years. My wife and I both think the In the past I've bought five vehicles from this dealership and the last two purchases from Johnnie within three years. My wife and I both think the world of him and would not buy from any other sales person. He's a very good individual to do business with and we are quite content. What we admire about Johnnie is his honesty, he's trust worthy, has strong values, morals and high sense of integrity. He also exhibits those long forgotten traits of the "Golden Rule". In evaluating a person these are most important to me prior to buying. Johnnie is a true professional and gentleman who not only effectively listens but gives excellent advice in helping us make a sound choice of purchasing. As a 70 year old retired professional soldier, law enforcement officer and university professor, Johnnie is in my opinion one of the finest human beings I ever met. Due to his length of service with Kia, he's an outstanding role model for others to emulate and I can see leads by example. In the past I've refer friends to him who bought a Kia. The feedback I got back from them has always been positive as I knew it would be. He should be given serious consideration for advancement to management. Mr. Johnnie D. Jordan Jr. is one of a kind, the very best. More