Southern Buick GMC Virginia Beach

Sent away after dealership put screw in tire Had an appointment the 12th of October for an oil change. When my oil change was complete one of the advisors came and found me to tell me they had f Had an appointment the 12th of October for an oil change. When my oil change was complete one of the advisors came and found me to tell me they had found a screw in my tire and when they removed it the tire went flat. I asked what the charge was to fix it. He told me a bit over $30 plus tax. I said I have a warranty and can get it repaied for free. His responce was “You can’t afford $30?” I said just put on the spare and I will get the tire fixed. When my van was pulled out and given to me there was no spare on the vehicle. The service advisor came out and told me the oil change was free due to southern hospitality and I needed to get the tire fixed right away and that they had put the screw back in the tire. So as I drove away from this delership, I drove away on a tire that the service department put a screw in to hold air. I am not sure if this is the normal level of workmanship but it is subpar and completely absurd. I have purcased all my new vehicles from souther dealerships based on the service department has always been AMAZING. I did not find this level of quality at this dealership. I would not recomend this service department to anyone. More

Saturday service call My Buick was seen right at its appointed time. Service personnel were very pleasant. I drive to this Buick dealer a fair distance due to the very poor My Buick was seen right at its appointed time. Service personnel were very pleasant. I drive to this Buick dealer a fair distance due to the very poor service at my nearby Buick dealer in NNews. More

Excellent Service After purchasing a new vehicle from Southern, I went in on a Saturday for the first of their "free" oil changes. I didn't make an appointment, so I d After purchasing a new vehicle from Southern, I went in on a Saturday for the first of their "free" oil changes. I didn't make an appointment, so I did have to leave it for later pick-up. However, when I picked it up, it was brought out expeditiously and the keys were handed to me with a simple "You're ready to go." No hassle, no hidden charges.... good experience. More

GOOD EXPERIENCE Our salesman, Dykes, was pleasant and eager to make us happy with our purchase. All other staff we met with were professional, friendly, and helpful. Our salesman, Dykes, was pleasant and eager to make us happy with our purchase. All other staff we met with were professional, friendly, and helpful. We do feel like we joined "the family" More

Great job I was very happy with the service my wife and I received at your service center. The only thing I would recommend is to have fresh donuts. 😊 I was very happy with the service my wife and I received at your service center. The only thing I would recommend is to have fresh donuts. 😊 More

snowed. Please don't take this the wrong way, but the exact way that I'm stating my fellings as the experience presented itself to me. I just recently 3-4 day Please don't take this the wrong way, but the exact way that I'm stating my fellings as the experience presented itself to me. I just recently 3-4 days ago, went to Southern Buick because while driving, my change engine oil message popped up on my screen. I immediately rushed to Southern approximately 2:30 PM. I told Carlos what was going on, and he so kindly said okay we can do it now, which was change my oil/filter as Southern Hospitality. I thought great, I don't have to pay a dime because I'm a member. While waiting Carlos approached me and said that this paper he's holding stated that I needed a brake-line flush $100-$110 dollars. He stated that by now, with my miles at 33K, I should've already had two. He said it was about safety, so I told him to go ahead and do it since they had my car. After paying for the work when completed, I went to Carlos's office and asked him, why didn't anybody tell me this before when they had my car previous times? This is my meaning of feeling snow-balled!!! I came in with paying nothing as a benefit, and left out with less money in my wallet! Why didn't the so called responsible person not suggest that flush prior, when they had access to my car many times earlier? You guys are great, but I always speak the truth! I wasn't so happy. OCT 07, 2018 More

purchased a car took all day, why does it take six hours to buy a car? and and why must the deal be made that day? The bsey purchase I ever had, the salesman said ta took all day, why does it take six hours to buy a car? and and why must the deal be made that day? The bsey purchase I ever had, the salesman said take for the weekend, I dove it from the dealer in Portsmouth to my home in hampton, parked the car , called the salesman and purchased the car that night. Best memory!! funny it was a Buick Lasable HUH! I do like my Sportage, TOOOOOOO long closing deal. More

Excellent. The salesman was very understanding and I felt like he listened to our needs. Sterrick, was his name, he walk the line of helping us and making it a w The salesman was very understanding and I felt like he listened to our needs. Sterrick, was his name, he walk the line of helping us and making it a win win for the dealership. I've never felt like someone really cared. He really did More

Service Center Very professional and friendly. I don’t remember his name that I dealt with but I would definitely give him 5 stars. I was coming in for a oil change. Very professional and friendly. I don’t remember his name that I dealt with but I would definitely give him 5 stars. I was coming in for a oil change. More

I got it Great experience. They listened to what I wanted. Fred was really helpful in finding what I was looking for. On top of the fact that I got a new ca Great experience. They listened to what I wanted. Fred was really helpful in finding what I was looking for. On top of the fact that I got a new car under 8,700 under the original msrp, makes one a happy camper. Again we had a great experience at Southern Buick/GMC. More