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Southern Buick GMC Virginia Beach

Virginia Beach, VA

Overview
Employees
Reviews
Vehicles
4.0
609 Reviews
Southern Buick GMC-Virginia Beach has lots of inventory. New Buick and GMC Trucks and SUVs at affordable prices in Virginia Beach, Norfolk and the Eastern Shore. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Buick GMC-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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2375 Virginia Beach Blvd,

Virginia Beach, VA

23454

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Showing 609 reviews

June 02, 2026

Brought in my vehicle to be inspected and advised on how to move forward. Serviced the vehicle without asking my consent and before the approval of the warranty which forced me to pay out of pocket. More

by jonlynyrd
Recommend Dealer
No
Employees Worked With
The service department
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for bringing this to our attention, Jon. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 31, 2026

I was in the service department. Very nice young man helped me. In for oil change and inspection More

by TRACEY.R.BANKS
Recommend Dealer
Yes
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 31, 2026

I bought a used car in January of 2026. The car had a series of problems. Mike handled them all very professionally! I think he is awesome! More

by Gemhawker
Recommend Dealer
Yes
Employees Worked With
Mike in the repair/ customer service
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 31, 2026

They are understaffed. They had no idea I had an appointment scheduled. It took two days to do a tire rotation. More

by nick@edchomes.com
Recommend Dealer
No
Employees Worked With
Service department.
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

Nick. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 29, 2026

Always good, just never timely. Y'all need to figure out the back mechanic shortfall. You need to be able to honor appointment times so folks don't have to take whole days off of wo More

by nickadema07
Recommend Dealer
Yes
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 29, 2026

Overall very good. The mechanics forgot the take care of a few minor things but overall I'm happy with the service. More

by BKLYNJLH70
Recommend Dealer
Yes
Employees Worked With
John
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for taking the time to provide us with this feedback.

May 29, 2026

Always a breeze getting service done on my vehicle, quick, efficient and easy. Thank you for your help servicing my vehicle. More

by dejamatthews83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 29, 2026

I had my car in for the complimentary inspection and oil change this past Tuesday. I had no communication from the service facility. I called 2 times and no one picked up. There should be a way to track you More

by erufle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike in service
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Jun 16, 2026 -

Southern Buick GMC Virginia Beach responded

Thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 29, 2026

The service department at Southern Buick GMC Lynnhaven was great. I brought my Yukon XL Denali Ultimate in for routine service. The service advisor let me know about additional maintenance items I was due More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Brown
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 29, 2026

Friendly, efficient and very communicative. I would recommend Southern GMC to all of my friends. More

by Cobaltgrillevb
Recommend Dealer
Yes
Employees Worked With
John in the service department. He was an amazing customer representative for your company! Best person I have dealt with in customer service in a long time.
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Jun 03, 2026 -

Southern Buick GMC Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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