I dropped my 2012 Malibu off at 8 am Wednesday morning because there is a knocking noise coming from the front and the steering wheel moves when I go over bumpy roads. This car was purchased brand new from your dealer ship and 90% of the miles that have been put on it are interstate miles. I should not be having any type of problem with my car and I most certainly should not feel unsafe driving it. I have had two different mechanics confirm this after they drove my car a short distance.
Thursday afternoon your Service Center finally returned my call and told me they had rotated my tires,they found no oil leak, there may be a transmission leak and that they were about to look into the knocking noise. Friday, I had to call several times before I finally got someone on the phone because no one would return my phone call. At this point I was informed that your Service Center was just getting my car in the air to look for the problem and I probably wouldn't get my car back until next week. I was promised that they would call me and update me on whatever they found by the end of the day. When I didn't hear back from your Service Center by 5 pm I called and was eventually hung up on. Later that evening, I am informed by my father that your Service Center drove my car several times but could not find anything wrong with it, so, the car would be ready for me to pick up Saturday. Apparently, your employees decided they should speak to my father about my car after he called Friday morning upset at your lack of service. My father has never driven my car, he did not drop my car off and you were told to contact me. I picked my keys up Saturday at the sales counter, as arranged by my father and you, and as I am driving out of the dealership I hear the noise.
I don't know whether to be more upset over experiencing problems with my car this soon, the lack of effort your shop put into fixing my problem or the fact that you decided I was not competent enough for you to discuss my car with me.
Anna E. Reich