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Southern Chevrolet Newport News

Newport News, VA

4.6
686 Reviews
The team at Southern Chevrolet would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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12920 Jefferson Avenue

Newport News, VA

23608

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Showing 686 reviews

September 15, 2026

I went in for routine maintenance which resulted in needing a wheel alignment. My issue is that the appointment ended up taking almost 4 hours - too long! More

by Robszuk
Recommend Dealer
Yes
Employees Worked With
John
Sep 17, 2026 -

Southern Chevrolet Newport News responded

Thank you for sharing your experience. We apologize for the extended wait time during your visit. Please feel free to email us at socialvne@drivingsouthern.com with your contact information so we can address your concerns directly. We are committed to providing efficient and reliable service.

September 14, 2026

Dealer staff and service staff friendly helpful and transparent. Knowledgeable and customer focused. I have had no real issues with them, I have also not purchased a vehicle directly through this south More

by mitchellshon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Southern Chevrolet Newport News responded

Thank you for your review! It's great to hear that our service and dealer staff met your expectations with their friendliness and transparency. We aim to provide quality service and hope to see you again soon.

September 13, 2026

Attentive. Very informed of services and availability. Very personal with customers. Bridget and the tech were excellent in answering my questions, diagnosing, More

by Keysck88
Recommend Dealer
Yes
Employees Worked With
Bridget Dempsey
Sep 15, 2026 -

Southern Chevrolet Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 13, 2026

Professional, courteous They saw me right away and took care of all of my issues. More

by Debbiebyrd55
Recommend Dealer
Yes
Employees Worked With
John
Sep 15, 2026 -

Southern Chevrolet Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 12, 2026

Made an appointment for an oil change for 9:30. Waited in waiting room. My vehicle wasn't brought in until 11:40. I didn't get my vehicle back until almost 1300. More

by Kevinfcuster
Recommend Dealer
No
Sep 15, 2026 -

Southern Chevrolet Newport News responded

Kevin, we apologize for the extended wait during your oil change appointment. We understand your frustration, and a manager will reach out to you soon. Thank you for your patience and for bringing this to our attention.

September 10, 2026

John Sherman, service advisor was very professional and helpful with my car Service to make sure my car is stay safe on the road More

by Dominiquelee1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sherman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2026 -

Southern Chevrolet Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 09, 2026

First class service I always believe the people have my best interests in mind. Thanks More

by JMAN
Recommend Dealer
Yes
Employees Worked With
John and David.
Sep 09, 2026 -

JMAN responded

First class service I always believe the people have my best interests in mind. Thanks for servicing our family vehicles for generations.

Sep 10, 2026 -

Southern Chevrolet Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 07, 2026

Whenever I have an issue with my car or repeat problem, you try to attend to it quickly and efficiently. I like that he keeps me up-to-date on anything that's going on with the car. More

by begr23
Recommend Dealer
Yes
Employees Worked With
John
Sep 08, 2026 -

Southern Chevrolet Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 04, 2026

All got done as requested. Found out that even though I made an appointment and leaving my car instead of waiting, I get bumped from the schedule. I felt I could get more done More

by lkrance22
Recommend Dealer
Yes
Employees Worked With
John
Sep 08, 2026 -

Southern Chevrolet Newport News responded

Thank you for your review. We're sorry to hear about the scheduling inconvenience. Your feedback is crucial for us to enhance our service. We hope to provide a better experience on your next visit.

September 03, 2026

As soon as I walked in, John greeted me by name, excellent customer service. No high pressure pitch for additional services. More

by Pawley
Recommend Dealer
Yes
Employees Worked With
John Sherman
Sep 04, 2026 -

Southern Chevrolet Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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