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Southern Chevrolet Newport News
Newport News, VA
686 Reviews
The team at Southern Chevrolet would like to welcome you to our dealership in Newport News, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 686 reviews
Verified Customer
September 01, 2026
John is always very helpful and reaches out with any concerns or questions. Courteous and professional. concerns or questions. Courteous and professional. More
by DMETTLER1
Employees Worked With
September 01, 2026
Service department is on a downward slide. Repair requested was completed but other parts were cosmetically damaged in the process and other systems inoperative after initial repair. Made co Repair requested was completed but other parts were cosmetically damaged in the process and other systems inoperative after initial repair. Made complaint and left vehicle for dealer to rectify. Was notified vehicle was complete for a second time. The cosmetic repairs were outsourced and done horribly making the damage more noticeable. Parts were also now broken and figment was poor. Complaint made and the service advisor argued over his misspoken words. Requested to speak with a manager and never was contacted. Vehicle left for a 3 opportunity to repair and was left in the dark for days about the status or next steps. I had to call and request an update. Repair completed successfully on the 3rd attempt. More
by Science
Employees Worked With
September 01, 2026
Knowledgible, curteous,respectful Eager to assist, answered all my questions and concerns Worked very close wirh me and kept me informed throughout the service answered all my questions and concerns Worked very close wirh me and kept me informed throughout the service More
by Hank1188
Employees Worked With
Matt
August 29, 2026
First issue was getting the appointment the second was a sign saying southern was not responsible for damage or theft to my vehicle while in their possession third it took over two hours for an inspection a sign saying southern was not responsible for damage or theft to my vehicle while in their possession third it took over two hours for an inspection and oil change I had an appointment for at 10:00 AM and it was 12:30 pm when it was done. More
by lshackelford1
August 29, 2026
In my opinion this dealership SUCKS and I don't want any more dealings with them more dealings with them More
by pffeddie
Employees Worked With
No body they had my truck for 6 business days and kept telling me they were to booked up to work on it so I had it towed to another dealer and they had it fixed in 6 hours
August 23, 2026
The only thing I had a problem with was the 3% charge for using my credit card. I didn't know this until after the card was run. John explained that it could be taken off and I could use a debit card instead using my credit card. I didn't know this until after the card was run. John explained that it could be taken off and I could use a debit card instead. Had I known this ahead of time, I could have been prepared. I have never before been charged a fee for using my credit card. This was my first visit since the dealership taken over by Southern. More
by SNPARKS7
Employees Worked With
John...who did an excellent job. The video was very helpful in understanding the problems to be corrected. He has been my service advisor for years.
