Southern Chevrolet Newport News

Quick and thorough service. The technician explained what needed to be done and offered additional services. The technician explained what needed to be done and offered additional services. More

Friendly, courteous, He greeted me with a smile and was very courteous and prompt. He greeted me promptly, he wad very courteous and careful to explain everything. very courteous and prompt. He greeted me promptly, he wad very courteous and careful to explain everything. More

I experience the best information on what was wrong with my truck and what it was going to take to get it fixed mad was informed on the time that it was there as to what was going on. Overall my experience my truck and what it was going to take to get it fixed mad was informed on the time that it was there as to what was going on. Overall my experience was excellent and thank you More

Said this before, service is great, communation is a little slow, and made a 10:00 appt. for an inspection , left at noon, what's the purpose of an appointment little slow, and made a 10:00 appt. for an inspection , left at noon, what's the purpose of an appointment More

Great customer service, they look over my truck to see what it need to be updated on my maintenance on my truck what it need to be updated on my maintenance on my truck More

Kind, courtesy and very knowledgeable Very helpful with my needs and concerns with my truck my needs and concerns with my truck More

My screen worked on my dash board wheni dropped it off, now it doesn't. I told John that my screen worked when I brought my car in for an oil change and now it doesn't he said he would have to write up a w now it doesn't. I told John that my screen worked when I brought my car in for an oil change and now it doesn't he said he would have to write up a whole new diagnostic and then he said someone would come to let me out More

Took too long to get an oil change Service desk attendant was pleasant No longer have shuttle while you wait was pleasant No longer have shuttle while you wait More

I have been a customer for 10yrs. Car always feels better after service. Priority/Southern is a top tier dealership. So I understand it will be on the high end$. Will remain a custome Car always feels better after service. Priority/Southern is a top tier dealership. So I understand it will be on the high end$. Will remain a customer as long I am a VA resident. More

1st time owner of Chevy cargo van, brought in for signal light issue. I was told to bring in the next day (Sat) for diagnostic for $159. So I dropped off my van the next morning. Estimated time for a couple light issue. I was told to bring in the next day (Sat) for diagnostic for $159. So I dropped off my van the next morning. Estimated time for a couple hours of work. But I did not hear back until I called about 1:30PM. Then she said she emailed me the report. Anyway, she told me my vehicle signal light has wiring harness issue has to order parts for replacement. And wanted me to leave my van at the dealer until repairs is done. I told her no, it's a work van I have to have my van. Then she told me to pay $399. and she'll call me when part comes in. By the time I got the van back it's almost 4pm that day. She called me Tuesday and I brought my van back for repair. Then there's more charges $79 tax and resource fees, tax I agree but the other stuff on that she called Resource, EPA's fees I don't understand, and it's in all new to me. But if this is the way Southern Chevrolet does it is all right with me it that just I need a better explanation. I feel like I have to ask about those things instead being told up front. More