Southern Chevrolet Newport News

Very friendly, very customer oriented environment! My Service Advisor, Tanisha Kept me well informed, and has provided excellent customer service. I will definitely service my truck here for the long My Service Advisor, Tanisha Kept me well informed, and has provided excellent customer service. I will definitely service my truck here for the long-haul! More

After 1000$ check engine light is still on, same trouble code on. I cant remote start my truck because of it. Long wait time for vehicle, 6 days for a simple fuel module. code on. I cant remote start my truck because of it. Long wait time for vehicle, 6 days for a simple fuel module. More

John is always professional and honest! He explains in detail and never pushes to get the unnecessary things done. He explains in detail and never pushes to get the unnecessary things done. More

I've been coming to the dealership since I moved to Virginia, three years ago. I live less than five minutes away, but not walkable and had to wait until My daughter went on her lunch break to take me Virginia, three years ago. I live less than five minutes away, but not walkable and had to wait until My daughter went on her lunch break to take me to get my car. More

Tanisha always gives us excellent service. She communicates well and is always so pleasant and cheerful. We look forward to seeing her every time we're in for service. She communicates well and is always so pleasant and cheerful. We look forward to seeing her every time we're in for service. More

Since the change from Priority to Southern there's been some changes so far I haven't had anything major happen. I am concerned when I got my oil changed done prior to this service there was a message on m some changes so far I haven't had anything major happen. I am concerned when I got my oil changed done prior to this service there was a message on my paperwork stating that if I didn't get all recommended maintenance performed at that dealership that I could lose that. That is not what's in my contract when I signed it just stated that I had to get the oil changes in state inspection done at that dealership. So we'll see how it goes More

Everyone was very nice and helpful. Professional and explained what was going on with my tire. All around a good experience. Professional and explained what was going on with my tire. All around a good experience. More

I told John what I needed done to my blazer he took care of it, and he kept advised to what was going on with my car of it, and he kept advised to what was going on with my car More

Great customer service and very helpful Great customer service and very helpful. I like that you get to see the updates/video proof of your vehicle being serviced service and very helpful. I like that you get to see the updates/video proof of your vehicle being serviced More

My truck was returned to me with a CEL it did not have when I delivered it. Was told Service manager would call me and that still has not happened at this time. And now I have new rules to get me oil ch when I delivered it. Was told Service manager would call me and that still has not happened at this time. And now I have new rules to get me oil changes and perks I had when I bought my truck but why trust them with it if I am going to be lied to and told the check engine light was on when we got it. Then I am pretty sure I got charged twice for shop supplies due to how they small print things in the receipt. Rating of John is not him just part of the overall. He had little to say except that his tech said the light was already on but he was not aware until I told him. And the video that was sent asking me to approve more work did not mention it. And the service ticket does not mention it. More