Southern Chevrolet Newport News

John is always calm and knowledgeable. He is professional but at the same time friendly and caring. I feel he wants to make sure my car is okay. I appreciate him. He is professional but at the same time friendly and caring. I feel he wants to make sure my car is okay. I appreciate him. More

Very professional with the video by letting me know what's going on with my vehicle. what's going on with my vehicle. More

Very knowledgeable group. They were able to diagnose the issue I was having with my Chevy blazer, which they found to be a non-issue. They were able to diagnose the issue I was having with my Chevy blazer, which they found to be a non-issue. More

Dealership seems to be good and everything went well with my oil change with the exception of not being informed that my vehicle was completed, I called and inquired about the status of my vehicle at which p my oil change with the exception of not being informed that my vehicle was completed, I called and inquired about the status of my vehicle at which point I was told that I was informed that it was completed earlier when In fact I had not been informed. it was not a big deal as I was not in a rush to get it, but I was not pleased that I was told I was informed when I wasn’t. More

I was very disappointed with my experience. My vehicle failed its safety inspection because of a headlight issue that your dealership said it couldn't repair. I was then forced to take my vehic My vehicle failed its safety inspection because of a headlight issue that your dealership said it couldn't repair. I was then forced to take my vehicle to another dealership, where the issue was diagnosed and repaired without any problem. This caused unnecessary inconvenience, wasted my time, and made me question the level of expertise in your service department. I expect a dealership to be capable of handling common repairs or, at the very least, provide a reasonable solution instead of sending customers elsewhere. Your dealership needs to invest in better-trained technicians and improve the overall quality of its service. To make matters worse, my vehicle was returned with the interior dirtied from the inspection process, showing a lack of care and professionalism. Overall, this experience fell far below my expectations, and I have little confidence in returning for future service. More

Had appointment at 7:30 am car not ready till 5:45 pm told at 10:00 am they were working on it. This was for oil change tire rotation and inspection told at 10:00 am they were working on it. This was for oil change tire rotation and inspection More

It was quick and convenient Professional, Tanisha communicated with me every step of the way communicated with me every step of the way More

The service advisors and writers Tanisha and John are excellent at what they do... they make sure things are run right excellent at what they do... they make sure things are run right More

I spent 3,200 to get my truck out the shop and only having the vehicle for 1 hour after picking up I have had the same issues that initially caused me to bring to dealership! Nobody test drove the vehi having the vehicle for 1 hour after picking up I have had the same issues that initially caused me to bring to dealership! Nobody test drove the vehicle most likely jumped the vehicle prior to me picking it up ( John) from service . Now vehicle won't start please help!! More

They did a good job at a reasonable time and they were very nice. He was also helpful concerning my questions. very nice. He was also helpful concerning my questions. More