Southern Chevrolet

So happy to longer go here. I went in for a check engine light and was advised it was a sensor - about 300-400. After most of the day I was advised more things were found and I went in for a check engine light and was advised it was a sensor - about 300-400. After most of the day I was advised more things were found and now the bill would be closer to 1500. I figure not a big issue, safety first. Then I got a call near the end of the day that when removing my sensor they broke something and I was looking at another 1500 to replace it. "They broke something" while it was in their care! I was told it sometimes happens and they were not at fault and I needed to have the work done. I asked them to stop all work, I would pay what had already been done, but stop what had not yet been started and to please put my car back together and I would have my car towed elsewhere. The mechanic I had to towed to, agreed yes, sometimes, when removing this part if the mechanic "is not careful" they can break something. He said he would never charge for a part HE broke and was amazed the car service center would even suggest it. I am VERY glad to leave this place and never return. I felt .. violated. BTW, since I always work to keep my auto in tip-top shape, I have been glad to much more than this dealer tried to get from me in one setting. So sorry for anyone that has to go here for service. More

Had to elevate my vehicle issue to the service manager in order to get a satisfactory response. order to get a satisfactory response. More

Adam jones is the worst advisor ever …after talking to him take the a away from his name and you well be shaking your head, i truly believe he doesn’t like African Americans he will not speak to you if y him take the a away from his name and you well be shaking your head, i truly believe he doesn’t like African Americans he will not speak to you if you are black will just give you dirty looks and roll his eyes hopefully they let him go somewhere else and break up the relationship with this terrible service advisor More

Steve, I arrived at Friday today, as we discussed over the phone earlier, and told Ray that I was to ask for him. I explained the problem, and he immediately looked at his watch and told me there was no the phone earlier, and told Ray that I was to ask for him. I explained the problem, and he immediately looked at his watch and told me there was no way he could do anything at this time of day. When I informed him that his tech center would likely need to be called in to assist with the fix, he said that any issue requiring tech center support would take several hours, and that I was wasting my time showing up at 3:30 on a Friday and expecting any resolution. As you had already left for the day, and given Ray’s unsupportive disposition, I simply left. My frustration with your service department is beyond words. I took a full day off of work today to make this appointment, and again is was all in vain. I’ve made two visits to your Chesapeake location (March 11th and 17th), and still your technicians have been unable to remedy. I’ll remind you that I’m currently employed in Boydton, Virginia, so every appointment costs me a 6-hour round trip. So please remind your services staff that the nature of the required repair/service will involve the GM Tech Center. This means that a Saturday appointment, or even mid afternoon weekday appointment are useless and a general waste of my time. More

Lack of communication and they will lie straight to your face. Went in for check engine light they tell me it's the fuel pump going to be $1600 for a new one 4 days later after dropping it off took them tha face. Went in for check engine light they tell me it's the fuel pump going to be $1600 for a new one 4 days later after dropping it off took them that long. Knowing it wasn't the fuel pump I left there took it to a more reliable local shop. So turns out it was just a dirty mass air flow sensor. They didn't charge me anything truck runs smooth as butter now and I was on my way. Don't take your vehicle here for service they are bunch on lier's and thieves they call it the stealership for a reason. More

The negative reviews reported in reviews seem “common” at this dealership. We’re experiencing the exact same issues right now , with lack of communication, and outright negligence in communicating to the at this dealership. We’re experiencing the exact same issues right now , with lack of communication, and outright negligence in communicating to the customer. This can’t be representative of dealership of this size practicing this type of unprofessionalism and “customer service”. We have called AND visited repeatedly and left with promises to respond back and update , while leaving the dealership left with no definitive explanations, timeframes or substantial information about the status of our vehicle. This is deplorable. We look forward to speaking to the service manager or some further dealership leadership in the next 24 hrs. The customer service at this dealership has to be addressed! More

I had my truck looked at for a coolant leak and a bad headlight after they looked at it my truck magically didn’t work. I spent 2,000 to get those things fixed. One day I was told it was an electrical is headlight after they looked at it my truck magically didn’t work. I spent 2,000 to get those things fixed. One day I was told it was an electrical issue and my transmission was fine, the very next day I was told it was the transmission. I took it to another Chevy dealership for service and they sat on my truck also they didn’t look at it at the scheduled service time. Needless to say after my truck was touched here my truck didn’t work in Drive it’s a 2016 Chevy under 80,000 miles. I had to trade in my truck and I lost $2,000. Never buying a Chevy again awful service and I never got a precise diagnosis. More

Hello, today's service on my 2017 Chevy Colorado was the worst I have experienced. I am having some anxiety over if the oil change was even done. The technician did not reset the oil gage. He didn't put worst I have experienced. I am having some anxiety over if the oil change was even done. The technician did not reset the oil gage. He didn't put a new oil change reminder sticker on the windshield. The tire pressure was the same as when I brought it in, the fluids were not topped off, He left the trash in the truck. You all have lowered your standards. I even had to go to the parking lot to pick up my vehicle, you use to bring the vehicle back into the warm bay area for your customers convenience. I will definitely take this higher. There are other concerns that I am investigating that transpired during my visit. More