Southern Chrysler Dodge Jeep RAM Chesapeake

It was my first service on my Jeep and there were some questions about my service and how long I would have to wait. It was my first vehicle checkup since purchase in the Spring. I wait for a pretty long questions about my service and how long I would have to wait. It was my first vehicle checkup since purchase in the Spring. I wait for a pretty long time. Went back to check and the lady said it would be a while longer. On my way back to the waiting area, I ran in to the general manager who actually did a lot of the leg work to find the right vehicle for me during the purchase process. He asked me how I was doing he remembered me from the purchase and asked if service was taking good care of me. I said I think so, he went out and talked to the service provider and my key was in my hand and out the door 5-10 minutes later. He is a great member of the Southern Team. Please promote him if there are higher positions. He's good and he cares about the customers!!!! More

Had major repairs need, the video diagnostics was great explained everything Spoke with mechanic he wS very positive explained everything Spoke with mechanic he wS very positive More

Easy to drop off and get set up the night before. Was given notifications when service was nearly complete. The alignment was spot on and my main concern, never felt that thing ride that smooth. Appr Was given notifications when service was nearly complete. The alignment was spot on and my main concern, never felt that thing ride that smooth. Appreciate it. More

Didn't have any issues. Got my car done pretty quickly and left it clean on the inside and let me know I needed new tires Got my car done pretty quickly and left it clean on the inside and let me know I needed new tires More

Everything was good, done in a timely manner. Great customer service , wasn’t aware of the change in companies. Great customer service , wasn’t aware of the change in companies. More

I really enjoyed my experience at this service center. My problem was identified and corrected in no time. Communication was fluid and the work was transparent and the technicians were friendly. My problem was identified and corrected in no time. Communication was fluid and the work was transparent and the technicians were friendly. More

This dealer is the worst. The advisor I had was one of the worst advisors I ever had to work with. Unprofessional. Way too expensive for such small fixes. My car wasn’t turnin The advisor I had was one of the worst advisors I ever had to work with. Unprofessional. Way too expensive for such small fixes. My car wasn’t turning on when I first picked it up because who knows how long it had been sitting outside parked without being touched. These people also never answer the phone. Even when you try contacting them through the actual company. I was told to take it to the greenbrier location and I should’ve listened because even my insurance told me it was a mistake taking it to the western branch location. More

Even though my appointment was not found in the system, for the second time, Angela was able to still get my service done in a timely manner. for the second time, Angela was able to still get my service done in a timely manner. More

Angela was very helpful in my tire choice. And I thought the price was fair And I thought the price was fair More

Quick, easy, and informative Positive attitude, very helpful, and informative with feedback on my vehicle helpful, and informative with feedback on my vehicle More