Southern Chrysler Dodge Jeep Ram Greenbrier

Very friendly atmosphere, though the wait time was quite long The people who helped me get checked in were very friendly, and the new lounge area was nice. However, I wasn't notified that my car was finishe long The people who helped me get checked in were very friendly, and the new lounge area was nice. However, I wasn't notified that my car was finished since I was on the other side of the wall, and had to walk to the counter and ask if my car was done or not. The lady at the service counter was nice and I know it's not her fault, though it would be nice if the lady at the service desk was notified by the staff when a new client is in the lobby so that they can notify clients when their car is ready in a reasonable amount of time. More

Fantastic service team. Great communication. Easy to work with. This Dealership takes care of customers. If you buy from them, they take care of you for life. Great communication. Easy to work with. This Dealership takes care of customers. If you buy from them, they take care of you for life. More

The person I approached on the express lane was friendly but the rest of them inside the office were like zombies, not friendly at all. We would expect service to be people friendly especially when they’re but the rest of them inside the office were like zombies, not friendly at all. We would expect service to be people friendly especially when they’re about to take your money. They need to be more welcoming with a smile on your face. More

They had my car the whole summer and they blamed the people sending parts vs them selling me a car with a bad transmission. My car has several damages that wasn’t there when I dropped off my car. I had people sending parts vs them selling me a car with a bad transmission. My car has several damages that wasn’t there when I dropped off my car. I had to ask for gas after they ran my tank on empty meanwhile I did a survey for oil change to receive a full tank on pick up that was not done. I experience racism for the first time with the lady at service desk put that to the side because of poor condition of car was my main focus. I spoke with Mike Owen’s and all he did was blame the people sending the parts for car on why they had my car so long. I have called and spoke with different people trying to contact them as well and no feedback back More

My vehicle needed an oil change. I had negative thoughts "Oh no, here we go, another hassle." However, it turned out great. It was quick, easy and hassle free. I was able to see e I had negative thoughts "Oh no, here we go, another hassle." However, it turned out great. It was quick, easy and hassle free. I was able to see enjoy the rest of my day. Thanks More

Great customer service. They had me in and out in short order. I was a walk in with no appointment ! Thanks ! They had me in and out in short order. I was a walk in with no appointment ! Thanks ! More

This was a quick and easy appointment. They communicated throughout and I didnt have to wait long. They communicated throughout and I didnt have to wait long. More

Everything was good with the exception of the price point offered to replace my battery. $465 is ridiculous for battery replacement when they cost $120-150 brand new and can be installed in less than 15 minu offered to replace my battery. $465 is ridiculous for battery replacement when they cost $120-150 brand new and can be installed in less than 15 minutes More

Great job now. I've ever been to the service.People's day are treatment like athing.I'm happy whatever thing yeah, I'll do it to my pick up truck.You'll have a nice I've ever been to the service.People's day are treatment like athing.I'm happy whatever thing yeah, I'll do it to my pick up truck.You'll have a nice day.Thank you for everything you all dolet's make a one hundred point More

Emily is excellent as myadvisor. However, the robots that answer the phone calls need to be eliminated. I left 3 messages that were never passed onto Emily. The day I was in for serv However, the robots that answer the phone calls need to be eliminated. I left 3 messages that were never passed onto Emily. The day I was in for service, I asked to speak with the Service Manager, but was off that day. I was referred to speak with the GM, Joe. Several people tried to reach him, unsuccessfully. I left him a message to call me so I could give him my feedback. As of today, it has been a week. I bought my car at Southern in 2019. I will not purchase a vehicle from there again. More