Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Staff is always polite. Always knowledgeable, and always within a good work rhythm and pace. Oh, and always reliable. Thanks guys! Always knowledgeable, and always within a good work rhythm and pace. Oh, and always reliable. Thanks guys! More

My initial interaction was very cold and unpleasant. Not what I'm accustomed to at this dealership. After diagnosing my issue to the tune of $1600 for water pump she insisted that it wasn't covered unde Not what I'm accustomed to at this dealership. After diagnosing my issue to the tune of $1600 for water pump she insisted that it wasn't covered under my Mopar warranty, which it was. She told me I could call my warranty company if I wanted to which I did. Come to find out she had entered the wrong vin number. I could go o My please feel free to call. More

The service was quick and efficient. I was there for a state inspection. Very easy. I was there for a state inspection. Very easy. More

Very disappointed with my service at this dealership. While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also the While they were quick to diagnose the issue and give me a quote. They failed to mention the TPMS was malfunctioning, 2 tires not responding. Also there is a recall repair that needed to be addressed, which they missed. Because of he missed issues I decided to have the repairs done elsewhere. I advised southern that a tow truck would be there to pick up my vehicle and to please have it ready, they assured me they would. Tow driver shows up and was told vehicle had been moved down to another dealership, he goes down there and was told vehicle isn't there.either, so at this point they have lost my full size truck. Tow driver was told to go back to greenbriar store, he did and they still couldn't find it. I called and texted the service advisor several times demanding they find my vehicle, of course I get no response. I the call to speak with a manager, conveniently no one was available, so i left my contact information and was told someone would reach out to me but of course no one did. After a time they locate my keys and tell the Tow driver the vehicle is somewhere on the lot and that he would have to locate it with zero assistance from anyone. Tow driver finally finds my vehicle and it is purposely blocked in to tow couldn't retrieve it. After another 20 minutes he finds someone that reluctantly unblocks my vehicle so that he can do his job and tow my vehicle. It took the tow driver an hour and a half of back and forth and dealing with the incompetent staff on a tow that should have taken 10 mins. Overall it was a very disappointing and aggravating experience. All could have been avoided had the service department done there job from the beginning. More

First of all, I like the fact that it’s local. The staff are all very polite & knowledgeable. The one thing that I don’t like is that because I didn’t purchase the car from Southern, there are cer The staff are all very polite & knowledgeable. The one thing that I don’t like is that because I didn’t purchase the car from Southern, there are certain perks that they will not honor that I was getting from the previous dealership that I dealt with in NY where I bought the car. Even though I did purchase the car from a Jeep dealership & that I don’t think is fair. Otherwise, Southern is A-OK with me. More

Service department has horrible communication and little regard for customer satisfaction. I will take by Jeep Grand Cherokee, which I bought there, for service anywhere but there. And because service depar regard for customer satisfaction. I will take by Jeep Grand Cherokee, which I bought there, for service anywhere but there. And because service department is bad, I will never buy another vehicle from that dealership. More

Very well staffed Dealership the associate that helped named Emilie was very knowledgeable, professional and helpful named Emilie was very knowledgeable, professional and helpful More

Confusion existed due to independent RAM dealerships almost next door to each other. After the 2nd day back, everything smoothed out. almost next door to each other. After the 2nd day back, everything smoothed out. More

Customer service great however takes I while. To get checked in and out. Repairs were done professionally and in a timely manner To get checked in and out. Repairs were done professionally and in a timely manner More

Excellent excellent excellent excellent excellent services on point let you know about your car and when you can pick it up and let you know what you need to do for your next Service services on point let you know about your car and when you can pick it up and let you know what you need to do for your next Service More