Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

I had the pleasure being helped by a Very nice service advisor. However the service performance in my car was not only bad it was dangerous. Due to a recall my clutch had to be replaced. After the first s advisor. However the service performance in my car was not only bad it was dangerous. Due to a recall my clutch had to be replaced. After the first service the clutch was wrong assembled but the car was released for pick up. This was a very obvious mistake and should have been catched by any technician who worked on my car. Or latest by the guy who drove the car to the pick up point. Very poor performance here. More

Awesome dealership! Southern has put together a great team of Tech and part personnel. Brian was great expediting my programming of a new key for my truck. The parts guy Southern has put together a great team of Tech and part personnel. Brian was great expediting my programming of a new key for my truck. The parts guy identified whast I needed without hesitation. I have been coming to this store since 1997. I was glad to see Southern take over and level up the expertise in the Service department. I know you are making moves to do some tech work out of the other store on Military, I trust after some massaging with your transition the expertise level will remain seamless. Proud to be a long term customer with my Ram truck and Southern Ram stores. More

Great service i like the fact that the oil chahes and state inspection are free state inspection are free More

Was good service and got me out before 9:00 am. I will bring my car there again I will bring my car there again More

Was told it would be a 2 week repair. Took them a month to fix my car. Called the service center for updates when they went past the deadline. Over the course of two weeks they never answ Took them a month to fix my car. Called the service center for updates when they went past the deadline. Over the course of two weeks they never answered their phone, I called at least six times, never an answer from the service department. I left voice mails and text messages and did not receive any call backs. However, every time I called the sales floor someone would answer immediately. This left me feeling like they were only interested in selling cars and not even slightly interested in helping the people who have already purchased cars from them. I have had this same experience from southern greenbrier every time I have taken my car in for service. Unless it is a warranty repair, I will no longer take my vehicle to southern greenbrier in Chesapeake. More

I always feel welcome here. Great customer service. Knowledgeable staff. Communication with me about my vehicle is also gratifying. Great customer service. Knowledgeable staff. Communication with me about my vehicle is also gratifying. More

The service is great but the scheduling is problematic. Took over a month and several messages that were never returned and the online system didn't work also. Took over a month and several messages that were never returned and the online system didn't work also. More

Easy to reach, prompt and polite. Did not try and force anything on me. Paul is the best Did not try and force anything on me. Paul is the best More

I was told car needed a new clutch and transmission. . The car was misfiring. I got a second opinion and it turns out the car just needed new plugs and wires . The car was misfiring. I got a second opinion and it turns out the car just needed new plugs and wires More

Isabelle communicated well. She offered a resolution plus optional care for my car. She respected our situation and helped get our car handled quickly. She offered a resolution plus optional care for my car. She respected our situation and helped get our car handled quickly. More