Southern Chrysler Dodge Jeep Ram Newport News

Drop off was quick and easy. Inspection was done quick. Pick up was also very easy. Inspection was done quick. Pick up was also very easy. More

She kept me informed throughout the whole inspection. .. the inspection seemed detailed with pictures. It was very good!! .. the inspection seemed detailed with pictures. It was very good!! More

Brought my truck in due to a check engine light out of my warranty, they worked quickly and even informed me of a recall I did not know about. They let me know they was finished approx. an hour later. I thou warranty, they worked quickly and even informed me of a recall I did not know about. They let me know they was finished approx. an hour later. I thought i was going to have to pay for the diagnostic, when I got there to pick up my vehicle it was ready and they told me there was no charge, my advisor Margherita Digiacomo was amazing, very friendly and informed me they was not charging me the fee for anything. Pleasant to be around on an early Saturday morning. Thank you for all the help More

Prompt, courteous, and efficient. Appointment honored and work completed on time. Customer lounge clean also. Appointment honored and work completed on time. Customer lounge clean also. More

Service is good but answers form corporate office is another story I had to pay 2 months of car payments due to paperwork delay another story I had to pay 2 months of car payments due to paperwork delay More

She is very nice , polite , knows her stuff , and treated me like family . me like family . More

you charged me more then the quoted amount. your hours our not convenient with a 9 to 5 work day. your facilities are located in a Mazda dealer instead of the dodge dealership your hours our not convenient with a 9 to 5 work day. your facilities are located in a Mazda dealer instead of the dodge dealership More

The dealership waiting area was nice and clean. The seats were comfortable.The tables were well stocked with plenty of interesting magazines to and there was a very nice coffee machine that was clea The seats were comfortable.The tables were well stocked with plenty of interesting magazines to and there was a very nice coffee machine that was clean and well stocked More

I was charged 600$ for them “trying to” take out a broken bolt I took it to another shop they said there was no sign that anyone tried to remove the bolt an after paying over 1200$ I don’t believe it was ok bolt I took it to another shop they said there was no sign that anyone tried to remove the bolt an after paying over 1200$ I don’t believe it was ok to charge a service member 600$ for something they didn’t even try to do More

I was extremely disappointed in my visit on 5/1. I had a appointment for a recall and took off work to take care of it. I was there 5 minutes before my appointment and all of the intake lines were I had a appointment for a recall and took off work to take care of it. I was there 5 minutes before my appointment and all of the intake lines were blocked and no one was moving cars. I parked outside and went in the check in. I informed them that I was waiting for my truck and was informed it would be an hour to an hour and a half. 7 minutes into my appointment is get a text saying that the initial inspection was completed but that my vehicle was not ready yet. I continued to wait, and wait, and wait. Finally 2 hours later I go to the service desk and ask what is going on. Another advisor (mine was out to lunch) told me that the inspection was done and that they have ordered the part. I was confused as I was there to have this fixed then and no one ever mentioned ordering anything. The advisor kind of blew it off and then went to figure out where my keys were. 10 minutes later her brings my truck through the front (because the intake area is still filled with cars) and hands me the keys and says that my advisor will call me to set up my next appointment. I left an called back later to speak with the manager. He was nothing there either and I was told a message was left for him to call me. It has now been 24 hours since I left the store and neither my advisor nor the manager has called me. If I do not hear something by Monday im going to start calling the General manager until someone answers me. More