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Southern Chrysler Dodge Jeep Ram Newport News

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.2
2,556 Reviews
Thank you for visiting Southern Chrysler Dodge Jeep Ram Newport News, which we affectionately call "Home!" We treat our customers with the utmost warmth and hospitality, making them feel right at home. As your premier certified Chrysler, Dodge, Jeep, and Ram dealership, we proudly serve drivers throughout Newport News and the surrounding communities. Our dealership boasts a comprehensive inventory of new Chrysler, Dodge, Jeep, and Ram vehicles, as well as a meticulously inspected selection of pre-owned cars. We also have a well-equipped finance center staffed by a team of experienced finance professionals who can guide you towards the ideal loan or lease, ensuring a seamless and transparent experience. Experience the Southern Chrysler Dodge Jeep Ram Newport News difference – we genuinely care about our customers! I am Hank Ayaad, the General Manager. Feel free to reach out via email: Hank.Ayaad@drivingsouthern.com. Welcome to our "Home"!
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12629 Jefferson Ave

Newport News, VA

23602

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Showing 2,556 reviews

March 12, 2026

Always treats me like a platinum customer I've been going here for over two years and the service is always amazing More

by ferg7t1
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 17, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 12, 2026

Service advisor does not return phone calls . Called multiple times trying to reach Margarita. None of my messages were returned . Always got “she stepped away from her desk”… I didn’t receive a More

by none31
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Margarita
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Mar 17, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

"None31" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 12, 2026

Great work place the service tech. Is great people to deal with very friendly nice More

by taste7891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret
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Mar 17, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 11, 2026

Excellent customer service. I love the video that shows the inspection of my vehicle and recommendations More

by thomasamy21
Recommend Dealer
Yes
Employees Worked With
Roger
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Mar 12, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 11, 2026

Roger was kind, efficient, and communicative. Roger made sure to communicate with me the progress of my car. More

by colbymac2
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
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Mar 12, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 11, 2026

Slow Unresponsive Unreliable Overpriced Frustrating Disorganized Careless Misleading Backlogged Unavailable Understaffed Overwhelmed Dela More

by mkmoore2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Margherita, Johnathan, Kyan, Tim
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Mar 11, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 12, 2026 -

mkmoore2010 responded

Technician Johnathan ordered wrong parts. Then Adviser: Margheita mentioned to order parts on my own but initially couldn’t provide part number. I had to get the part number from the warehouse myself. Ordered parts from Auto Shop Store and technician still said these are the wrong parts, but this was the part number provided by the parts warehouse! Don’t know why Parts Warehouse had the parts on backlog either. I had to spend extra money on a rental car just to talk to somebody in person at the Service Department because when I called it went to reception and the receptionist said nobody is answering. Receptionist had to put in 3 escalations. Also can’t pay over the phone. This Dealer is in the way! Had to help them do their job! They suck at communicating ! Either they find a reason to jack up the charges or keep your car hostage because the technician took the key with him for the lock box. Wherever they keep the keys for the vehicles. Just ridiculous !

March 10, 2026

I have never been to your service department and it exceeded my expectations. My service was quick and the staff kept me well informed on the progress of the work. I live in Hampton and had been drivin More

by HUNTERTWOOD
Recommend Dealer
Yes
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Mar 11, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 10, 2026

I felt rushed. Tim couldn't locate my maintenance agreement and I used it before at the Newport News location so I didn't get everything done that I planned on. More

by cldeangelis
Recommend Dealer
No
Employees Worked With
Tim, I think
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Mar 11, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Mar 13, 2026 -

cldeangelis responded

Crystal L DeAngelis- 757.309.6696 I came to originally have my oil changed, fuel system cleaning ( per my Jeep app, the cost is $149.99), and my tires rotated. But, unfortunately Tim couldn't locate my maintenance agreement that I purchased when I brought my Renegade. I have used it at the Newport News location before. I was told that nothing could be found under my name. I knew that I would need to pay for the fuel system cleaning but he quoted a price of $200 plus. So, I just got my oil changed because it didn't make since if I used my maintenance agreement before at this location. It should have been in my history for my current Renegade.

March 10, 2026

Very greatful this dealership was able to take me as an appointment last min and fit me in. I was traveling from several states away and my tires were is desperate need of a road force balance. Thank you More

by mmadonia08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Ware
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Margarita
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Mar 11, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 09, 2026

Fast courteous service, kept informed, friendly staff, detailed break down of what’s needed and what is ok. More

by JESYCABROOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margherita
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Mar 11, 2026 -

Southern Chrysler Dodge Jeep Ram Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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