Southern Chrysler Dodge Jeep Ram Newport News
Newport News, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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My truck was in for a transmission replacement covered by warranty Solutions aftermarket warranty company my service advisor Shanika Bellamy was Top Notch could not ask for a better service by warranty Solutions aftermarket warranty company my service advisor Shanika Bellamy was Top Notch could not ask for a better service More
Had a service appointment for 0815, got a call at 1530 that my car hadn’t even been looked at yet. After having a 20 minute conversation with the service advisor that morning, they still didn’t do/underst that my car hadn’t even been looked at yet. After having a 20 minute conversation with the service advisor that morning, they still didn’t do/understand what I was asking for, which was a simple inspection I said I would pay for. Ended up picking up my car with nothing done to it and a whole day wasted. What’s the point of having appointment slots if they aren’t utilized? More
Explained needed repairs. Discussed necessary parts, explained needed repairs, and offered fair prices that were less than other dealerships. Discussed necessary parts, explained needed repairs, and offered fair prices that were less than other dealerships. More
Bad, the mechanic did not replace the transmission cover or differential cover that goes under the vehicle. I had come back up there again to have it put back on. That would have cost me time and gas and in or differential cover that goes under the vehicle. I had come back up there again to have it put back on. That would have cost me time and gas and inconvenience to have to return for someone else's oversight. That's not professional service at all for a customer to go thru. More





















