Southern Chrysler Dodge Jeep Ram Newport News

It is very difficult to reach anyone on the phone at this service center. They do not communicate with each other and therefore they do not communicate well with their customers. service center. They do not communicate with each other and therefore they do not communicate well with their customers. More

Very friendly didn't have a long wait to speak to someone My vehicle was checked in fast and we were offered a Lyft ride home and the repair work didn't take too long and we were provided with a Lyft ride ba My vehicle was checked in fast and we were offered a Lyft ride home and the repair work didn't take too long and we were provided with a Lyft ride back to the dealership to pick up our vehicle More

I came in on Thursday to make an appointment for my two vehicles which was pretty easy, and got to make both appointments for Friday. My first appointment was at 11am. They checked me in and took my vehicl vehicles which was pretty easy, and got to make both appointments for Friday. My first appointment was at 11am. They checked me in and took my vehicle straight to the back. It wasn't long when my truck was ready and I was on my way. My second appointment was at 2pm and it went a little differently. At 3:15 I went up to the counter and asked if they forgot about my vehicle. Margherita sent a text and a minute later my other truck was headed to the back. By 3:45 she came and got me from the waiting room. Due to waiting so long, Margherita made it right. No, I didn't have anything planned for the day other than getting my vehicles inspected, but Margherita knew that I shouldn't have been waiting that long. Plus, the hot chocolate was pretty good. Merry Christmas to all associates of Southern Auto. More

I’m happy to see an improvement in customer outreach and communication. Jermaine, in particular, has exemplified this improvement. Others in the service department should follow communication. Jermaine, in particular, has exemplified this improvement. Others in the service department should follow More

Professional and timely service. \nWould be recommending people to go I will be bringing my vehicle back for maintenance soon \nWould be recommending people to go I will be bringing my vehicle back for maintenance soon More

Dropped off car on 12/3. Confirmed repair on 12/4. Finally got car back on 12/9. Before turnover it would not start, so they jumped it. This morning, 12/10, car would not sta Confirmed repair on 12/4. Finally got car back on 12/9. Before turnover it would not start, so they jumped it. This morning, 12/10, car would not start. Required new battery. This option was not offered to us. I thought there was some kinda 50 points of inspection you do with vehicles?? Purchased new battery and its running now. We've purchased 5 vehicles over last 13 years at that dealership. Never took that long to get repair done. Maybe overnight 1 or 2x. Makes us seriously consider a different place for repairs. More

90% of the time dealerships been very good taken care of my needs and getting the vehicle back to me in a very fast method. I only had problems one time. my needs and getting the vehicle back to me in a very fast method. I only had problems one time. More

My service representative Margarita was the best part of my experience. She was always available and went above and beyond to help me. my experience. She was always available and went above and beyond to help me. More

Not bad work done on time Price was good based on other quotes I had researched quotes I had researched More

Tim was awesome. This was my first visit for service on my recently purchased 2019 Rubicon. On my way for the oil change I discovered I had a water leak in the passen This was my first visit for service on my recently purchased 2019 Rubicon. On my way for the oil change I discovered I had a water leak in the passenger compartment. Tim saw that while the oil change was done, someone used a shop-vac to remove the water. He them spent time talking with me about possible ways the dealership could look into the issue. I felt more at ease after talking with him. He was professional, curious, and confident. We also discussed a TPMS issue was having. Dispute a busy Saturday schedule, he didn’t seemed hurried and took the time needed to ensure I was happy, informed and that the dealership was well represented. I work in human resources as a profession. I spend countless hours talking with hiring managers about employee performance and expectations. Tim nailed it. I’m available for further discussion 757-660-6544. More