Southern Chrysler Dodge Jeep Ram Newport News

My experience at the dealership was excellent. It changed my perspective of taking my car to the dealership for service. Tim was informative, knowledgeable and trustworthy. It changed my perspective of taking my car to the dealership for service. Tim was informative, knowledgeable and trustworthy. More

Friendly and fast Friendly and fast service they had me out and on my way very quickly. The service center makes me highly recommend Southern CDRJ to anyone looking for a vehicle. out and on my way very quickly. The service center makes me highly recommend Southern CDRJ to anyone looking for a vehicle. More

I received timely and updated information on the status of my car the entire time. of my car the entire time. More

Jermaine went over and above to make sure I was taken care of. That is what I call customer service. Thank you Jermaine. care of. That is what I call customer service. Thank you Jermaine. More

I dropped my vehicle off the night before the scheduled appointment. Nothing was done to the vehicle. appointment. Nothing was done to the vehicle. More

Excellent customer service and very knowledgeable. Jorge was very helpful and made everything easy. I appreciated how he kept us informed of what was going on. Jorge was very helpful and made everything easy. I appreciated how he kept us informed of what was going on. More

I had a 1:00 appointment and didn't get out of there until 4:30. They were short handed and running severely behind. They did not fill my tires back up after the rotation so I had to go back and have th until 4:30. They were short handed and running severely behind. They did not fill my tires back up after the rotation so I had to go back and have that done. Then I noticed they didn't even put a new sticker in the window for my oil change. I was too exhausted to go back so I just called and asked the mileage and wrote in down myself More

Jermaine goes over and beyond his role as a service rep. He kept me informed and updated. Resolved my issue with my car and it was done in a timely manner. I tell anyone seating in the waiting room that he He kept me informed and updated. Resolved my issue with my car and it was done in a timely manner. I tell anyone seating in the waiting room that he is the best person to deal with. Very knowledgeable about car repairs and makes you feel at ease. More

Quality of work is not always guaranteed. The Service Center is typically overbooked, so technicians are scrambling to reduce demand. The result is they miss the attention to detail. Problem The Service Center is typically overbooked, so technicians are scrambling to reduce demand. The result is they miss the attention to detail. Problems I have experienced include missing valve stem covers during tire rotations, failing to reset the change oil monitor, and finding tools left in my vehicle. If you are military, make sure you let them know that because at the service department, they will not let you know of discounts accepted. More

Poor will not return my calls Poor will not return my calls concerning overpayment of jeep benefits been three days unexceptionable calls concerning overpayment of jeep benefits been three days unexceptionable More