Southern Chrysler Dodge Jeep Ram Newport News

Tim was great customer service very helpful and knowledgeable. I would recommend people to come see Tim for vehicle repairs. knowledgeable. I would recommend people to come see Tim for vehicle repairs. More

No called when repairs were done. No one called me back; I left 2 messages. No one called me back; I left 2 messages. More

Massively overcharged for labor. Refused to work with insurance when I brought documentation. Was charged $250 for 20 minutes of labor. Refused to work with insurance when I brought documentation. Was charged $250 for 20 minutes of labor. More

Very good, just wish they had not made me wait almost 3 weeks for part to come in. weeks for part to come in. More

Efficient & professional They provided great service & was efficient & professional They provided great service & was efficient & professional. My Jeep is riding like it's brand new. was efficient & professional They provided great service & was efficient & professional. My Jeep is riding like it's brand new. More

It was an easy smooth process. Akbar was more than helpful and knowledgeable of the vehicle.Justin got all the paperwork done that we needed over the phone so all the wife and I ha Akbar was more than helpful and knowledgeable of the vehicle.Justin got all the paperwork done that we needed over the phone so all the wife and I had to do was just show up small amount of paperwork and she’s happy in her new truck More

Service techs were short handed but were able to complete my visit in a decent timeframe. my visit in a decent timeframe. More

Horrible. I took my vehicle in because my 12in screen was black. Service was lacking to say the least. .first im told it was a battery issue, which was f I took my vehicle in because my 12in screen was black. Service was lacking to say the least. .first im told it was a battery issue, which was false. There was a ticket left in vehicle stating battery was good, but im told it had to be jumped. When do a good battery need a jump ? After getting no service or questions answered I was handed back my vehicle to take elsewhere. Once back in my vehicle, the screen was working without paying 500.00 for an update which I really didn't need. But now I have engine light on. I didn't drop it off with an engine light on. My last text i received from service, it said if you have questions. Call to speak to someone. No one attempted to return a call or tell me whats wrong with truck. Make it make sense. 12in screen working now, but engine light on. My vehicle will never go there again. More

Very professional and kept me updated. The staff was very professional and kept me updated on the progress of my car. It was ready when I returned back to the dealership. I will continue t The staff was very professional and kept me updated on the progress of my car. It was ready when I returned back to the dealership. I will continue to take my car there. More

I have been dealing with Jermaine since 2019. He has always been amazing when I bring my car in for services. He is definitely a valued team member in the service department. He's the reason I He has always been amazing when I bring my car in for services. He is definitely a valued team member in the service department. He's the reason I haven't left this dealership! Thank you Jermaine 😊 More