Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Customer service suck. No call backs, not retur n emails or voice mail for over 4 weeks, problems with previous owner which I was never informed of. Paid cash for vehicle. No call backs, not retur n emails or voice mail for over 4 weeks, problems with previous owner which I was never informed of. Paid cash for vehicle. Was promised my Title in 2 weeks from purchase. Spent 2 hours at Dmv telling me vehicle was not registered and title info has still not been transfered to my name. So I have been driving truck illegally for overt2 month. Unacceptable!!! More

Dealership has taken on new management however their prices are outrageous. Due to their high prices I will not be returning. prices are outrageous. Due to their high prices I will not be returning. More

Friendly and dropped off without an appointment for routine maintenance. No pressure for items recommended during inspection. routine maintenance. No pressure for items recommended during inspection. More

Great service techs in Lafayell and Jermaine. Always pleasant, timely, responsive, and informational on the status of the work. Always pleasant, timely, responsive, and informational on the status of the work. More

People were professional and friendly and were helpful. Facilities were clean and functional and easy to navigate. Facilities were clean and functional and easy to navigate. More

They are always very pleasant, get my vehicle done in a timely manner and great to work with! timely manner and great to work with! More

did this twice very dissatisied withthis dealership to 17 days to actually get jeep out shop call left message for Frank no return call back either 17 days to actually get jeep out shop call left message for Frank no return call back either More

Worse experience I ever had and will never come back. They tried to over charge me for work I didn’t need then lied and said this was said to cover their own butts, they have terrible communication and a They tried to over charge me for work I didn’t need then lied and said this was said to cover their own butts, they have terrible communication and are rude when they get caught up More

1st time at Southern. They are honoring the previous dealership, Checkerd Flags promise for Oil and Filter changes, plus State Inspections for life. The service department They are honoring the previous dealership, Checkerd Flags promise for Oil and Filter changes, plus State Inspections for life. The service department was quick with the vehicle Check In. The vehicle needed the tires rotated, engine oil and filter change and the Annual State Inspection. All work was completed in an hour and a half. So, I was very pleased with the entire experience. More

Very disappointing Scheduled appointment took to long and my vehicle was skipped forgotten Very disappointing my vehicle was skipped forgotten Very disappointing More