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Southern Chrysler Dodge Jeep Ram Greenbrier
Chesapeake, VA
5,107 Reviews
Southern Chrysler Dodge Jeep Ram-Greenbrier in Chesapeake has lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Chrysler Dodge Jeep Ram-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 5,107 reviews
September 23, 2026
Absolutely terrible from start to finish. I made an online appointment. I dropped off my truck for an oil change and to check tire noise. Barbara was my assigned advisor, but Brian checked me I made an online appointment. I dropped off my truck for an oil change and to check tire noise. Barbara was my assigned advisor, but Brian checked me in. After a week (5 business days) I had heard nothing. I decided to just stop by to see why I received no correspondence. Barbara was there and was surprised to see that I was assigned to her and spent the next 5-10 minutes shuffling through paperwork just to find my information. When she did, she found that my vehicle had been finished for an undisclosed amount of time. I told her I would return to get my truck. When I returned, she was not there, but Brian was. He then proceeds to instruct the car attendant to retrieve my truck. The attendant tells him he cant find it. Now they go on a half hour long search to find my truck and keys! I am standing in the summer heat the entire time. At one point Barbara returns and won't even look at me. Brian tells me to "relax, we will find your truck". The attendant then informs me that he has been instructed to walk the lot and find it. This is an elderly man with a limp! At some point he comes to me and informs me that they found the truck, but cant find the keys. More waiting, more waiting. Finally the attendant informs me that everything has been found. This whole time, no explanation was provided by any service advisor, nor did they offer anything close to an apology. Finally, when the attendant showed up with my belongings, he apologized. From someone who works in the service industry, I can assure you that if i did anything close to these actions, I would have no job. Literally, your whole job is to receive vehicles, perform services and return the vehicles. Very sad. I have already shared this experience with anyone who would listen and WILL NEVER return to your terrible establishment. More
by ssmith183
Verified CustomerEmployees Worked With
Brian, Barbara
September 19, 2026
I didn't get updates like promised and when I was told to pick it up, it wasn't ready and my state inspection and oil change was not done and the mechanic couldn't find out why I was getting a code. Thankful pick it up, it wasn't ready and my state inspection and oil change was not done and the mechanic couldn't find out why I was getting a code. Thankfully another person working was able to get my inspection done. More
by Nathan Rice
Employees Worked With
Brian
September 16, 2026
My car was taken in when there was no time to work on it. I was called, told it was ready when it hadn't even been checked yet. I paid for a rental for days unnecessarily and was given no supporting document I was called, told it was ready when it hadn't even been checked yet. I paid for a rental for days unnecessarily and was given no supporting documentation to try and get reimbursed for that. I was told that a manager would call ma and that didn't happen either. On top of that I've been receiving calls non stop from the sales department to buy a new car from this dog water dealership when I have stated multiple times to stop calling me. More
by bhammel28
Employees Worked With
Ariel
September 14, 2026
We called to skedule an appointment to get my jeep fixed,had it towed. Said they would look at it the same day or the next.The next day someone different called and said I have your keys what is wrong fixed,had it towed. Said they would look at it the same day or the next.The next day someone different called and said I have your keys what is wrong with it.explained the problem also said the first person we talked to didn't work there which was a lie. 3rd person said 3 to 5 days. Waited 5 bays around 2:00 pm we called to see what was going on with our jeep said he found a blown fuse. Still needed to test drive and change the oil.The next day around 3:00 pm called to check on jeep said ready to pick up. Said our service writer was out sick and we were charged for the repair and oil change. We were not told the oil change was no longer free. More
by NAZRAT68
September 14, 2026
I'm very happy I chose Southern as the dealer for my certified preowned 2020 Jeep gladiator. From sales to service they have exceeded my expectations. You can't go wrong with Trevor in sales and Barbara certified preowned 2020 Jeep gladiator. From sales to service they have exceeded my expectations. You can't go wrong with Trevor in sales and Barbara in Service! More
by DTOMASETTO
Employees Worked With
Barbara was my service advisor. Such a wonderful person to work with. We had a few parts delays, but she was in constant communication and I knew exactly what was going on. My gladiator was delivered when she told me it would be and running great!
September 14, 2026
It was satisfactory overall I was satisfied with the service. I did notice a synthetic blend was used instead of full synthetic oil. With the hydraulic lifter problems, I wished full synthetic was used, service. I did notice a synthetic blend was used instead of full synthetic oil. With the hydraulic lifter problems, I wished full synthetic was used, More
by ROBEYDA1
Employees Worked With
Can't remember
