Southern Chrysler Dodge Jeep Ram Greenbrier

Ok. It was a good experience No No more words to explain my experience, so this ends my 8 words It was a good experience No No more words to explain my experience, so this ends my 8 words More

Quick service. I will return My recall was handled properly I will be using their services zgsin I will return My recall was handled properly I will be using their services zgsin More

A thorough diagnostic test was done regarding water sloshing, resulting in problem solved. Plus recommendation that spark plugs needed to be replaced, which was done. Car was left overnight and I was a sloshing, resulting in problem solved. Plus recommendation that spark plugs needed to be replaced, which was done. Car was left overnight and I was able to pick it up the next day early afternoon, which was amazing. Job well done!!!! More

Brian my service provider has been great. The only issue I have is I was given a rental that returned on a Friday with no incident but then the following Wednesday I was sent a message about The only issue I have is I was given a rental that returned on a Friday with no incident but then the following Wednesday I was sent a message about damage to the vehicle that had been back at the dealer for 5 days. More

They all were great that I felt with I will be back when more services are needed more services are needed More

Everything was completed as promised Cars were returned clean and we were kept informed on the status clean and we were kept informed on the status More

All was great, My last visit was as great as always. Can not ask for better, Can not ask for better, More

The service was great, but the labor charges were outrageous! My car was with the mechanic for about six hours and the labor charge was two grand. Three hundred dollars an hour seems a bit excessive, outrageous! My car was with the mechanic for about six hours and the labor charge was two grand. Three hundred dollars an hour seems a bit excessive, but maybe they two or more mechanics working simultaneously. If that was the case, I’ll change my rating to five. More

I purchased a brand-new 2026 Jeep Grand Cherokee L approximately two months ago and was disappointed with how my windshield warranty concern was handled. When I first noticed the crack, I brought t approximately two months ago and was disappointed with how my windshield warranty concern was handled. When I first noticed the crack, I brought the vehicle directly to the dealership. The service department inspected the windshield and confirmed there was no visible rock chip or other external impact. They were also able to feel the crack from the inside of the windshield. At the time, they believed it might have been related to the ADAS camera area but wanted to submit it to the manufacturer for review. The Service Director took photos of the windshield and told me I would hear back the following day. I never received that call. After that, I made multiple attempts to follow up, including phone calls, voicemails, and another visit to the dealership. I was then told it could take another week for corporate to make a decision. During that time, my wife and I began noticing water dripping from the rearview mirror area during heavy rain, making the situation much more urgent. With water actively entering a brand-new vehicle, I didn't feel I could continue waiting without risking additional damage. I ultimately had Safelite inspect the windshield. Their technician explained that the crack originated at the top of the windshield and propagated downward toward the ADAS area. They also found no evidence of an external impact, and the crack's progression was consistent with a stress-related failure rather than a rock strike. At that point, I chose to have the windshield replaced at my own expense because I could no longer justify waiting while water was entering the vehicle. I understand that warranty approvals sometimes require manufacturer review, and I wasn't expecting the dealership to make an immediate warranty decision. What I did expect was timely communication, follow-up, and a greater sense of urgency once it became clear there was water intrusion into a two-month-old vehicle. For a vehicle at this price point, I expected a much higher level of customer service. A simple phone call with regular updates would have gone a long way. Instead, I felt like I had to repeatedly chase answers while the condition of my new vehicle continued to worsen. I hope this feedback helps improve communication and follow-up for future customers facing similar situations. More