Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
2,840 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,840 reviews
April 17, 2023
Service was slow and took longer than promised. Not all of the issues were corrected. Very disappointed. Not all of the issues were corrected. Very disappointed. More
by WHITNEY11
Verified CustomerEmployees Worked With
April 17, 2023
Very pleasant experience. Knowledgeable sale persons experienced financial representative. No pressure to do more than I was prepared to do. Knowledgeable sale persons experienced financial representative. No pressure to do more than I was prepared to do. More
by bkblaker
Employees Worked With
April 17, 2023
Tina always lets me know up front cost and also makes me aware of maintenance that is due that I have missed, keeping me up to date. aware of maintenance that is due that I have missed, keeping me up to date. More
by HOOPERDE
Employees Worked With
I did not deal with sales or service.
April 14, 2023
The service attendant did not notice the ruptured seal- which released all of the oil. They drove a long thick oil slick and then drove over the fresh oil slick as they attempted to find a parking spot. Th which released all of the oil. They drove a long thick oil slick and then drove over the fresh oil slick as they attempted to find a parking spot. This was done despite the owners frantic attempts to get the attendant to stop. Upon being told about the failure the attendant returned to the Fiat and intended to drive the completely oil free engine again. The incompetence is only matched by the failure for anyone in charge to take responsibility for the incident. I attempted to communicate with the shop- calling over 26 times. The service department was obviously too busy to respond but the many people that I spoke to on the phone also couldn't be bothered to get up from their chair- or take a message to the required human. Service- you must be kidding. I am only filling out the review because all attempts to be heard were ignored. More
by myobxamy
Employees Worked With
Unknown but many others failed to be helpful
April 14, 2023
Every service I have ever completed has been quick and efficient. I felt well respected and like a priority. Every staff member was pleasant and helpful efficient. I felt well respected and like a priority. Every staff member was pleasant and helpful More
by kayacloud
April 13, 2023
Communication terrible. Called several times, received no call backs until the fifth time. Wasted weeks of time. Part came in but no notice. Once in the shop service was goo Called several times, received no call backs until the fifth time. Wasted weeks of time. Part came in but no notice. Once in the shop service was good. More
by aalbe003
Employees Worked With
Sam
April 12, 2023
Great service and experience overall. Had oil change done and service was quick and they cleaned my vehicle up a little with all the pollen it had on it. Had oil change done and service was quick and they cleaned my vehicle up a little with all the pollen it had on it. More
by patrickjones43
Employees Worked With
Tina (Service Department)
