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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.3
2,760 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,760 reviews

January 04, 2023

I was not pleased with the service time/expense for the repair and car rental expense incurred. More

by twinky1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beatrice was excellent service
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Jan 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 02, 2023

Great friendly service department that were awesome to deal with and timely in getting service performed on my Jeep More

by itsmescot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 31, 2022

Jorge and mark both were great. Good experience all around. They answered all my questions and made the process easy. More

by scott.gustavson1969
Recommend Dealer
Yes
Employees Worked With
Jorge Sarrazola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

December 28, 2022

Communication from my advisor Tina was practically non-existent. Multiple attempts to get in contact and voicemails and would never get a call back. She only reached out to me a total of 4 times and o More

by prrc230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina
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Dec 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

There is no customer information in our system for "prrc230". In order for our leaders to reach you to better your experience, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

December 28, 2022

The dealer make sure my problem was taking care of when I came in .I was very satisfied. More

by JONMATTH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Consultant (Tina Dickinson)
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Dec 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 27, 2022

I received excellent service from friendly staff. This is my second visit and I will definetaly be a returning customer. They took perfect care of my Jeep Renegade. More

by patalor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, Patricia! Have a great day!

December 26, 2022

I’ve worked with Sam in the past and he is absolutely amazing. Not sure of the name of the woman that I worked with this time but she definitely needs some classes in customer service. However, the servi More

by ines.febos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanderslice, Sam.
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Dec 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Ines. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. 

December 24, 2022

Haley in the service dept took care of all my needs , she was a pleasure to work with. More

by BECKER100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley serv dept
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Dec 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back again, William!

December 24, 2022

Great experience in purchasing my new vehicle. Nas was great in assisting me with my new purchase More

by ANTHONY_MORISSET2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nas
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Dec 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

December 23, 2022

Outstanding service, Tina was will mannard and professional in the performance of Thank you Tina. More

by WAADOLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in Service Dept.
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Dec 23, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

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