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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.2
2,847 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,847 reviews

March 17, 2023

My jeep is always taken care of at this dealership Tina is a great service provider. More

by edward.britt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina dickerson
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 17, 2023

Mr. Sam very helpful and awesome. Great service and highly recommended. Employees very knowledgeable and helpful. More

by egonzales_1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Mar 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 17, 2023

Quick, easy, service. Oil change and a tire repair in under an hour, I'm impressed!! I love the service department at the Norfolk location! Staff is always so friendly. More

by AIMEE MOLINEAUX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 17, 2023

They were very respectful and helpful when I had my issue. I will go back to them, More

by mikel12
Recommend Dealer
Yes
Employees Worked With
I can’t recall any names
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Mar 18, 2023 -

mikel12 responded

I’m so sorry it took so long to fill out this survey, nearly after the purchase my husband fell ill and it took a long time to get over it. This team went far for us and did a great job, they really did well! I just wish I could have praised them sooner.

March 17, 2023

They were on top trying to find me a new vehicle, very helpful and caring More

by J-PWHITLEY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 17, 2023

Despite an initial issue, the team went above and beyond. Highly recommend this dealership and the Southern Auto Group. More

by brettm20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 17, 2023

Even though the service could not be completed due to the need for a new part, I was informed at every step of the way. More

by earlc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
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Mar 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 16, 2023

It was warranty work and my service advisor Sam Vanderslice took good care of me More

by MEB890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
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Mar 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 16, 2023

not good at all with the follow up, waiting for over 2 months for a phone call about a promised repair when the vehicle was purchased. More

by elaucht
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
don’t have a name
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Mar 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2023

Outstanding service from everyone involved at the dealership. John makes all deals worth us coming back for our 8th time. More

by gary.merryman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay in Financing was outstanding also.
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Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear back from you again so soon!

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