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Southern Dodge Chrysler Jeep Ram FIAT

Norfolk, VA

4.2
2,940 Reviews
Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo of Norfolk have a lots of new and used vehicles. When you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern Dodge-Chrysler-Jeep-Ram-FIAT and Southern Alfa Romeo are part of the Southern Auto Group...Serving the Hampton Roada community for over 40 years. Before You Buy, Give Southern A TRY!
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2747 N Military Hwy

Norfolk, VA

23518

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Showing 2,940 reviews

April 04, 2023

Fixed & on time including recall work! PLEASE stop the 15 word minimum word counter - if you want folks to actually complete these surveys. I worked with the SERRVICE department and the More

by Rich Nolan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE DEPARTMENT
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Your feedback is appreciated, Rich.

April 04, 2023

Litrice was helpful with assisting me in getting my truck. I noticed that there were 3 features missing from my vehicle that was listed online and on the sticker but were not installed into my truck (A More

by GeorgeG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Litrice, Heather P., Aiyanna
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

George. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 04, 2023 -

GeorgeG responded

I emailed the information. Here is my email and phone number below as well. Email: gwgoldsborough03@gmail.com Phone: (757)389-0040

April 04, 2023

Excellent service writer Haley- kept me informed throughout the process when collision failed on their end More

by DESTINYNEAL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 03, 2023

Did a good job just the line was kinda long and got there at about 620 on Saturday More

by jim942322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Was at service
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

Apr 04, 2023 -

jim942322 responded

Good service just get there early on Saturdays so you won't be there all day

April 03, 2023

Seems they rather save extended insurance company money then customers even with proof of preventative maintenance they said part failed due to lack of maintenance More

by mindedbizness2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanderslice
Apr 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 03, 2023

Staff is very polite and professional every time I have gone to have any work done to my truck. More

by RAPTOR943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in service
Apr 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 03, 2023

Left hand doesn’t know what the right hand is doing . Received 2 confirmation calls the day before the appointment, told them both they have the wrong time for me in the system. Was told twice no problem More

by elaucht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
don’t see the name for the sales person who sold me the car
April 03, 2023

Dropped off my 2500 Ram for annual inspection. They inspected it. I got my truck back, but had to call the dealership to see if it was ready. No big deal, just the way things work out sometimes More

by MUSEUT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Apr 04, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for this feedback.

April 01, 2023

Worst dealership I ever seen. Management are complete liars. Sold me a jeep that should have failed safety inspection. Then when called them out on it acted like they where doing More

by drayfield36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jorge Sarrazola
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Spence
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nichols
Apr 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 30, 2023

Car was in for it's 100,000 mile service, and the specifics were explained to me clearly, and the cost as well - up front. Car was ready when promised and the cost was less than expected -- a great e More

by JOHN@CAVANAUGHNELSON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam in service
Mar 30, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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