
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,808 reviews
Not one bad experience. From the day I bought my Jeep to today, I’ve not had one bad experiences. Be it the purchase or bringing “Madison” in for service, (My other Jeep is From the day I bought my Jeep to today, I’ve not had one bad experiences. Be it the purchase or bringing “Madison” in for service, (My other Jeep is Dolly), ever visit has been a pleasure. Thank you. This kind of service is exactly why I’ll never own a Ford again. More
Polite, professional, courtious, respectful, knowledgeable, I have never in my 67 years, and 50 years of buying cars, trucks, vans, been treated so great, when in a dealership. The Greatest. I have never in my 67 years, and 50 years of buying cars, trucks, vans, been treated so great, when in a dealership. The Greatest. More
Good service just they would have better finance options Everything was great just which Dodge would better options for financing and I have decent credit maybe next time would be better next time great Everything was great just which Dodge would better options for financing and I have decent credit maybe next time would be better next time great More
Great +++++ Everyone I dealt with at Southern were all great and easy to deal with and went out of their way to make sure I was happy with everything ,. Everyone I dealt with at Southern were all great and easy to deal with and went out of their way to make sure I was happy with everything ,. More
Best Best Buying Experience EVER!!!!!!!!!!! I've never had salespersons be as polite, kind, non-pushy and efficient as Verena Essinger. I surely hope when I'm in the market for another vehicle I've never had salespersons be as polite, kind, non-pushy and efficient as Verena Essinger. I surely hope when I'm in the market for another vehicle Verena is still working there. I'd give her 100 stars for everything if I could. More
Helpful, fair, straightforward From the start I had heard good things from friends and coworkers about this dealership. I talked to a salesman about a week before my purchase and to From the start I had heard good things from friends and coworkers about this dealership. I talked to a salesman about a week before my purchase and told him that due to negative equity in my current vehicle I would be about a year out from making any purchases. When I went back with my wife we were looking at grand Cherokees and due to my previous statement we were just looking. We met Troy who allowed us to take a car for a test drive even though we were still a distance out from what we believed would be a good purchase date. After the drive we sat down with Troy and another salesman we told them we loved it but couldn’t afford to add on anymore negative equity. They took a look at our finances, came back with an idea but did not push for the sale. After about two hours we came to a deal that got us into a new Jeep with no negative equity at all. Long story short this is my seventh vehicle purchase and was by far the easiest. I have purchased 6 of those cars at dealerships and again this was by far the best treatment we have received. That being said if the service side holds up the way the sales side has there is a very good possibility that Troy and his team have won over a lifelong ford man. I highly recommend this dealership to anyone looking for a low pressure sales environment, with reasonable prices, and people who either know the answer to your questions or find the answer for you! More
Great experience with Kevin! Kevin did a fantastic job of helping my family find the perfect vehicle. He was patient and kind to myself, husband, mother, and children. I would def Kevin did a fantastic job of helping my family find the perfect vehicle. He was patient and kind to myself, husband, mother, and children. I would definitely recommend anyone to use him as their salesperson. More
greta people great service this is my second purchase from southern, both times were a great experience. i will definitely refer people here in the future. the sales team is gre this is my second purchase from southern, both times were a great experience. i will definitely refer people here in the future. the sales team is great More
purchase of new vehicle I was looking to purchase a Jeep Grand Cherokee Laredo to replace an aging 1999 Jeep Grand Cherokee Laredo and discovered a very nice red one that mor I was looking to purchase a Jeep Grand Cherokee Laredo to replace an aging 1999 Jeep Grand Cherokee Laredo and discovered a very nice red one that more than suited my needs. the personnel I dealt with were very professional and pleasant to deal with making my overall experience top notch. More
Not happy! I have to use this dealership for all service to my car because of location but I am never happy with the service. Here are the reasons why: 1. It ta I have to use this dealership for all service to my car because of location but I am never happy with the service. Here are the reasons why: 1. It takes forever for someone to answer the service line 2. I am often disconnected with and have to call back multiple times 3. People are rude and short on the phone 4. Communication with the service department is difficult because they are too busy to hear my concerns and hurry me along as though I am not important. 5. The work on the car gets done very well, but the customer service is TERRIBLE!!!!! More