
Southern Dodge Chrysler Jeep Ram FIAT
Norfolk, VA
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Josh Jensen did an excellent job!! Overall a very pleasant experience!! Very professional service with excellent and very knowledgeable staff who made the impossible a reality. I would Overall a very pleasant experience!! Very professional service with excellent and very knowledgeable staff who made the impossible a reality. I would highly recommend this dealer to anybody shopping for a new Ram!! More
Broken when returned The staff are extremely professional and friendly. With that being said, the last three times I brought my vehicle in for oil change, service check en The staff are extremely professional and friendly. With that being said, the last three times I brought my vehicle in for oil change, service check engine light, and state inspection, something has been broken, that was NOT broke when I dropped off my vehicle, the first two times we didn't say anything, xxxx it's mostly plastic and plastic clips brake...but this time it was the wire that helps the glovebox stay in, not a big deal but I was in the glovebox 6 days before we brought my vehicle in and the little cable was there, the day after we picked up the vehicle I opened the glovebox at a red light and it fell into the floor, we brought the vehicle back to have the state inspection redone & complained about the piece missing, our service advisor was very nice and check with the technician who claimed they knew nothing about it, so I complained to the service manager, he too talk to the technician who once again knew nothing, said he didn't even touch the glovebox, but did put in writing that the cabin air filter was checked, it's behind the xxxx glovebox so did the technician lie about checking the filter, or lie about touching the glovebox box? Can't be both...so after some boarder line being called a lier the little cable is on order to fix the glovebox. The Service Advisor and Service Manager very nice. The technician a lier I wish I could have looked eye to eye instead of through the service manager. All that is one small example, but there have been other damage I said nothing about. So no I would not recommend due to service technicians breaking things and not repairing them, or claiming they know nothing when the customer notices something broke. More
everyone was polite everyone was very polite. It is much better than it was in the past. I had a problem with the inspection and had to have repairs done. I still think t everyone was very polite. It is much better than it was in the past. I had a problem with the inspection and had to have repairs done. I still think that it takes too long for a visit. No one gave me an option of getting a ride home. I called Uber. I got there at 6:30am to wait so my vehicle will be inspected. Past experience was after 8am the possibility was that I will be too late. The repairs meant that I would be there until 3-3:30pm and without a ride or Uber I would have to wait there until the jeep was available. More
Walk In Oil Change This location is always amazing! Everyone is so nice and very helpful if I have any questions. I never have any issues at this location, Norfolk Chry This location is always amazing! Everyone is so nice and very helpful if I have any questions. I never have any issues at this location, Norfolk Chrysler Jeep. I went to the Chesapeake, VA location for my previous oil change and the experience was horrible. The wait time was ok, but realized my fluid levels were not checked or topped off. A few weeks later my car was having an issue running smoothly and was running very sluggish like it wanted to cut off. I stopped at the closest place to me at that time to have someone check it out. I was told by car technicians that my car had no anti freeze/fluid in the radiator and that they could not check the oil because my dipstick handle was broken off. The car techs put antifreeze in my radiator. My car drove much better after that. I called the Chesapeake VA Chrysler Jeep location and left a message for someone to call me and I never got a call. I had to figure out how to get the broken oil dipstick out myself then purchase a new one. I have had my oil changed by the dealership since I purchased it in Feb. 2008 so I believe it was broken at that location and they dialed to tell me. I told you that horror story to say I will never go to any other location for servicing my vehicle other than the Norfolk Chrysler Jeep location. The gentleman at the service desk gave me his card and misplaced it. I hate that I do not remember the staff names but they were all excellent. Vanderella Wilson More
Awesome experience as always The staff there was very polite and professional. There work was stellar. I would recommend Southern Dodge on Military hwy to anyone . I have never b The staff there was very polite and professional. There work was stellar. I would recommend Southern Dodge on Military hwy to anyone . I have never been disappointed with these people. More
they took good care of me like they always do southern is always quick to schedule and take care of all of my automotive needs. I will never go anyplace else. Cameron Shaw always seems to know wha southern is always quick to schedule and take care of all of my automotive needs. I will never go anyplace else. Cameron Shaw always seems to know what I need before I know myself More
Beyond Expected After a minor glitch in the delivery of a new pick-up truck. The dealer went beyond my expectations to minimize any inconvenience. Impressive service! After a minor glitch in the delivery of a new pick-up truck. The dealer went beyond my expectations to minimize any inconvenience. Impressive service! More
outstanding service Try there service and you will like it, quality service is always first at Southern Chrysler. Always know job will be done right. Thank you. Try there service and you will like it, quality service is always first at Southern Chrysler. Always know job will be done right. Thank you. More
Brilliant! Antar contacted me about trading in my 2016 Town & Country minivan for a 2018 Pacifica. I was thinking about doing this anyway, so it was perfect tim Antar contacted me about trading in my 2016 Town & Country minivan for a 2018 Pacifica. I was thinking about doing this anyway, so it was perfect timing. Antar was extremely professional and he located the exact model I wanted within a couple of days. The dealership gave me a very fair trade-in value for my 2016 minivan and a great price on the new one. The sale and purchase was done quickly and efficiently. Antar even filled up the new car with a tank of gas. A nice gesture. I would highly recommend this dealership and Antar Wilson. More
Outstanding service. 'The service staff are all friendly and helpful with any problem. The quality is the best I have seen at the various places in the US I have had serv 'The service staff are all friendly and helpful with any problem. The quality is the best I have seen at the various places in the US I have had service. Over the years I have gone to this service center, I have never had to service center, I have never had to return for incomplete work. Employee dealt with: Glenn Farless among others All 10 s More