Southern Dodge Chrysler Jeep Ram FIAT

Went in for an oil change Staff was OK. Could have been more friendly. Decided to to use the shuttle service instead of waiting. Driver was really nice. Got me home safely and Staff was OK. Could have been more friendly. Decided to to use the shuttle service instead of waiting. Driver was really nice. Got me home safely and quickly. More

Poor customer care. Even poorer service. Took my wrangler in for a cylinder misfire with a list of all the components I had already replaced in my attempt to resolve the issue. As soon as I Took my wrangler in for a cylinder misfire with a list of all the components I had already replaced in my attempt to resolve the issue. As soon as I mentioned what I believed the issue to be which would be covered under warranty they began to push me out the door. They took the wrangler found it to be a spark plug wiring harness and lifters on the camshaft. Paid $220 for a $80 wiring harness. Wrangler was also throwing codes for a catalytic converter. Got the wrangler back immediately took it to the nearest O'Reilly's to check the codes. Dealership stored the code to hide the check engine light for the catalytic converter so I returned the wrangler for them to fix it. Picked it up three days later with a brand new scratch in the hood. I attempted to call them and after 5 calls, being put on hold for an hour, getting transferred to people who weren't there, and even being hung up on, I returned to the dealer for them to look at to fix. Recommend a different dealer. More

Excellent Great work and Great timing.. i love that i got there and got out in good timing . the service was great and the employees was awesome Great work and Great timing.. i love that i got there and got out in good timing . the service was great and the employees was awesome More

No follow through I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my I got my oil changed and for the third time explained to the service department that there is corrosion on one of my wheels. They were not sure if my bumper to bumper warranty or separate corrosion warranty would cover that, are you kidding me? Corrosion on any part of my $37,000 Jeep after just one year better be covered. Anyway, they sent me to the body shop who looked at it and said they'd have to look into it. After a couple weeks of hearing nothing from either department, I sent an email to Amanda Kelly...no response. Great sales department but service is a fail. More

Inspection and oil change Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service Great service department. Will be a repeat customer. Just make sure they put your inspection sticker on before you leave. Or than that great service. More

Probably the worst service and customer service dealerships I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I t I dropped my jeep wrangler off there with a broken clutch, ball joints were broken and my traction control was not working. My advisor was Sam and I told him to fix my jeep asap. Everything should have been covered under warranty considering my jeep only had 15k miles on it. They told me it would take 5 days so I got a rental car. A week later, I call for an update, and Sam tells me they haven't started it. Apparently he never got the "green light" to fix it. Whatever, I tell him I want it fixed. 2 weeks later, I call and speak to the manager. She tells me it is all ready for pick up. I drive over only to hear from Sam that they still never got the green light to fix it. A day later, it's fixed, charged me 3,000 dollars for a job that was 3 weeks late. Told me it would take 5 days max. I played 3,000 for a new clutch and 1300 for a rental. No reimbursement. No help. Would highly recommend hall dealership. Southern doesn't care about you. Thanks sam and poor management! More

Beyond expectations Sales associate Cale Spafford was key in making the purchase easy and hassle free. He was tuned into what I wanted. He understood my practical needs a Sales associate Cale Spafford was key in making the purchase easy and hassle free. He was tuned into what I wanted. He understood my practical needs and went out of his way to help me make my choice. Extremely professional. I personally have never had a smoother experience with a dealership ANYWHERE. I test drove a Jeep Compass and was determined to leave with that vehicle. I could tell Cale was mentally taking note of my reaction to the vehicle, my comments etc. He knew my story, what I had been driving. In the end he suggested I try a Renegade. I said no, that I was happy with the Compass, but he knew something was missing from my decision. He made a point to tell me that the Renegade was the better deal, less money and more of what I was looking for. He was right. He sacrificed selling a more expensive car for what he knew I really wanted and needed. His knowledge of not just what I looked at but everything was way above anything I have ever experienced when buying a vehicle. The whole process and everyone was super helpful and friendly. More

Great experience Very friendly, helpful, my salesman helped me figure out how to drive the car, super easy process, received complimentary car kit, the financial proce Very friendly, helpful, my salesman helped me figure out how to drive the car, super easy process, received complimentary car kit, the financial process was very uncomplicated and great, More

Best car buying experience ever From my initial phone call with Hillary to meeting JR my sales rep to the receptionist and of course financing. Everyone was very professional and acc From my initial phone call with Hillary to meeting JR my sales rep to the receptionist and of course financing. Everyone was very professional and accommodating. JR asked me what vehicle I wanted not telling what vehicle they were trying to get off the lot. JR was awesome and a phenomenal sax player - I listened to a couple of his songs while waiting.. Overall I was very pleased with the purchase of my 2018 Renegade and I look forward to many years of fun. I even referred a friend who just happen to be in the market for a new vehicle and she can't wait. More

Buy from Eddie Mac!! Eddie Mac was the best. Extremely knowledgeable on the vehicles and options. He is friendly and makes the car buying experience fun. He works at So Eddie Mac was the best. Extremely knowledgeable on the vehicles and options. He is friendly and makes the car buying experience fun. He works at Southern Greenbrier Jeep but drove to Norfolk for us to sell us a truck. I won’t buy another vehicle from anyone else but Eddie. More