Southern Dodge Chrysler Jeep Ram FIAT

Great experience at this dealer in 2012 and again in 2026. I love southern hospitality. 2026. I love southern hospitality. More

Excellent service and young lady who was outstanding. Express Lane service I was kept informed of the progress of my vehicle. The young lady made sure I got top quality service. Sat down and talked with Express Lane service I was kept informed of the progress of my vehicle. The young lady made sure I got top quality service. Sat down and talked with me assuring my awareness of technical conditions. Very pleasant and helpful. More

Everything was clean and the service rep was helpful and the oil change was truly an express the oil change was truly an express More

I originally showed up for service as a waiting customer and at 8am and was told it would be a two hour wait . After the two hours had expired, I left the dealership for over 5 hours. When I returned to the and at 8am and was told it would be a two hour wait . After the two hours had expired, I left the dealership for over 5 hours. When I returned to the dealership at 130pm my car was not ready and had not even been placer in the line for service. This was a huge inconvenience because I needed my car in order to pick my children up from school at 230pm. There was no apology for the issue and it was downplayed like it was my fault. I had to rush to get my children and the service was not complete on my vehicle because of the massive amount of time it just sat there. I wont be returning for service there. More

Waited a year for a part that prevented inspection on my vehicle. After they installed the part, they didn’t want to do the inspection. Then the man who brought my truck to me sloshed his coffee all inside. vehicle. After they installed the part, they didn’t want to do the inspection. Then the man who brought my truck to me sloshed his coffee all inside. I will not be purchasing another vehicle from this dealer. More

She got everything taken care and went above to get me taken care and out the door. taken care and out the door. More

Heather was outstanding! She made sure that she cover all issues and had them taking care of. It was crazy busy but, sge still came to me for all updates. The tech brought my She made sure that she cover all issues and had them taking care of. It was crazy busy but, sge still came to me for all updates. The tech brought my cabin filter to me so I could see how bad it really was. Per my request. WIll continue to use this Southern Dodge always!!! More

I am writing this warning to any buyer or service customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an abso customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an absolute nightmare. This situation started with their service department. I bought a 2024 Dodge Hornet that had nothing but issues, and their mechanics were completely incompetent at fixing it. I was forced to constantly shuttle the vehicle back and forth to their shop, wasting my time because they couldn't or wouldn't repair it properly. Because the service department couldn't fix the vehicle, I was backed into a corner and forced to trade it in. The dealership then used this situation as leverage to pack my new contract with thousands of dollars in mandatory, unwanted dealer add-ons, specifically VIN etching and interior protection. During the finalization of the deal, I fought to have these items removed. While they ultimately agreed to pull the LoJack fee off the contract before signing, they flatly refused to remove the VIN etching and interior protection. Management pushed back aggressively, claiming that removing the remaining add-ons was "bad business" and that they absolutely couldn't drop them due to "Company Policy." Hiding behind arbitrary company policies to force customers into paying for non-negotiable, inflated products is a deceptive and predatory sales tactic. The nightmare continued in the finance office. They locked me into a massive $3,888 extended service warranty contract through Atlantic Coast Warranty Corp. When I immediately tried to exercise my right to cancel it, I was met with total administrative stonewalling. Atlantic Coast repeatedly rejected perfectly valid, notarized cancellation documents and dragged out the process with constant delays, forcing me to file formal complaints with the Better Business Bureau (BBB) and the Virginia Motor Vehicle Dealer Board just to get them to honor the cancellation. While Atlantic Coast finally processed the warranty cancellation after intense state and regulatory pressure, Southern Dodge’s toxic sales culture and deceptive pricing practices remain. I have had to file formal legal demands and state regulatory complaints just to deal with the fallout of doing business here. They rely on wearing you down until you give up. Do not let them. Take your business to a dealership that practices actual transparency and has a service department that actually knows how to fix vehicles. More

Have a problem in service department went last weekend Saturday to get my oil change. The next day car stated linking oil really bad. Took my car back to the dealership Monday are Tuesday and look at it a Saturday to get my oil change. The next day car stated linking oil really bad. Took my car back to the dealership Monday are Tuesday and look at it and told me there wasn't nothing wrong with my car that there was no oil linking from my car. Get back home my car still linking oil a lot. So I had my mechanic to look at my car and they said my oil pan was full of oil and my oil level was low. So I had to spend money this weekend to get my car back working the right way and I have left 3 messages no one call me yet and every time I call no one answer the phone and it's during work hours very disappointed right now. My entire could have had a lot more problems if I was paying attention to my car linking oil More

He didn't listen when I asked to get out the vehicle after two days. He told me on more than one occasion that's not how this works. Me and my children are now still in an unsafe vehicle that doesn't wo after two days. He told me on more than one occasion that's not how this works. Me and my children are now still in an unsafe vehicle that doesn't work properly . I feel like I got scammed More