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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,873 Reviews

1,873 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 14, 2023

They continually harass me for feedback and then ignore it. So I am tired of then asking for feedback. More

by ARMST25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tweedle dumb
Mar 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 13, 2023

It’s was okay but I feel like when your car is the shop. . the dealership should pay for the rental or give a car to the customer my car was in there for two days I had come out of pocket when I have warrant More

by ladylizzard12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Mar 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 09, 2023

I give the 5 stars simply for Tina Dickens. She helped me out when nobody else really seemed to want to help me out and for that I am greatly appreciative. From the looks of things on my last v More

by CHRISTOPHER.WPEELE
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 07, 2023

John Deuso and his team were incredible to work with. He was persistent in addressing the navigation feature in the new radio installed in my FIAT at Southern. More

by susuhharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso & Tina Dickinson
Mar 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

Mar 07, 2023 -

susuhharris responded

My pleasure! I will definitely return to Southern for all service on my vehicle.

March 07, 2023

Amazing service. Quick and professional they where very through and had me out the door More

by PATRICK.CHRISTOPHER.KELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 06, 2023

Tina was very nice and helpful with the issues that my Jeep has. Now just waiting for parts to come in. More

by tdmac11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Mar 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 06, 2023

The service and Sam Vanderslice are excellent. I couldn’t be more pleased. Thank you More

by RTSHAWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Vanderslice
Mar 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 06, 2023

There was a five hour wait for state inspection. I was told there was only two people capable of doing this job available on saturday. More

by damoncaldwell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Spence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

February 27, 2023

They dealership has always been good to Work with. Tina in the service department does an outstanding job every time I bring my vehicle in. More

by bacondr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina service department
Feb 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 27, 2023

Everything was good. Service was fast. Would’ve given 5 stars had all the vehicles settings they changed be set back but service was still fast. More

by Foedot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Feb 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

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