Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,817 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Everything is extremely slow and no one follows up with you. I was waiting for parts to come in and rescheduled for service. Weeks go by before I have to call in myself and they say "oh the parts been here you. I was waiting for parts to come in and rescheduled for service. Weeks go by before I have to call in myself and they say "oh the parts been here for days." When I arrived to pick up vehicle, the concern very clearly discussed was not addressed. Called back to talk to the service advisor and the mechanic assured that this was correct and how it was and if I wanted to show them what was wrong I'd have to bring it back in. Within 5 seconds of showing the mechanic he admits yes, that is not how it's suppose to be. It's a big waste of time for them to only tackle issues that they deem necessary. Multi point inspection was noted to be complete, but no paperwork, no report was given. This is fraud, a major safety concern that they are not checking the safety of customers vehicles. Unfortunately I am still under warranty and will have to come here. It is an utter disaster working with these people. More
Tina (Service Rep) is very courteous and professional. Always insure my vehicle is properly serviced. I feel comfortable bringing my vehicle to Southern for service. Always insure my vehicle is properly serviced. I feel comfortable bringing my vehicle to Southern for service. More
I have been getting service here for a few years they maintain and my vehicles. And purchase 2 vehicles here. maintain and my vehicles. And purchase 2 vehicles here. More
Employees were courteous and professional. They are very efficient also because I always bring my laptop to get work done and my truck was done so fast I barely got started on my computer work They are very efficient also because I always bring my laptop to get work done and my truck was done so fast I barely got started on my computer work More
If it wasn’t for Mrs. Beatrice this would have been a different review! Attentive, honest, and kind. She worked very hard to resolve my issues! Beatrice this would have been a different review! Attentive, honest, and kind. She worked very hard to resolve my issues! More
Excellent customer service! The staff was very courteous and friendly. I’d highly recommend this dealership to my family and friends. The staff was very courteous and friendly. I’d highly recommend this dealership to my family and friends. More
Had to take my truck in twice. 1st time was for a recall and the second time was to clean up the mess they left in my truck and the paw prints that were all over the headliner. 1st time was for a recall and the second time was to clean up the mess they left in my truck and the paw prints that were all over the headliner. More