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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,817 Reviews

1,817 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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October 06, 2022

I have no issues at this time. The service was good. Customer service agent was great. More

by deriaengland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names not familiar
Oct 06, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 03, 2022

Everything is extremely slow and no one follows up with you. I was waiting for parts to come in and rescheduled for service. Weeks go by before I have to call in myself and they say "oh the parts been here More

by dobetter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina & Mechanic
Oct 03, 2022 -

dobetter responded

Furthermore, they somehow put 600 miles on my vehicle over the course of 36 hours. Absolutely ridiculous

Oct 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

September 30, 2022

Tina (Service Rep) is very courteous and professional. Always insure my vehicle is properly serviced. I feel comfortable bringing my vehicle to Southern for service. More

by patrickjones43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina (Service Rep)
Sep 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 30, 2022

I have been getting service here for a few years they maintain and my vehicles. And purchase 2 vehicles here. More

by LATOYAROBERTS86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

September 29, 2022

Employees were courteous and professional. They are very efficient also because I always bring my laptop to get work done and my truck was done so fast I barely got started on my computer work More

by dcw.131313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember any names
Sep 29, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

September 29, 2022

If it wasn’t for Mrs. Beatrice this would have been a different review! Attentive, honest, and kind. She worked very hard to resolve my issues! More

by TAYZHABOO757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beatrice Miles
Sep 30, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 28, 2022

All services were completed as promised, when promised with no delays or surprises. Great job! More

by chiefjeff71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service personnel (name unknown)
Sep 28, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 27, 2022

20k service completed what I asked for and didn't try to sale me on extra services. More

by BAKERLARAZAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 27, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 26, 2022

Excellent customer service! The staff was very courteous and friendly. I’d highly recommend this dealership to my family and friends. More

by acannon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Fridel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 23, 2022

Had to take my truck in twice. 1st time was for a recall and the second time was to clean up the mess they left in my truck and the paw prints that were all over the headliner. More

by myeronstanley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina Dickerson
Sep 23, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Stanley. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

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