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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,874 Reviews

1,874 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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March 07, 2022

I always get great service from Southern. Great staff always concerned about my needs and taking care of my vehicle. More

by ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
Mar 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 07, 2022

Excellent customer service . The work I needed done to my truck was in a timely fashion was able to drop my vehicle off the same day pick up the same day .Good quality work frien More

by SHERMEIK33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

March 07, 2022

Love coming here! The guys are fast and efficient but most important then listen to my concerns and my needs concerning my vehicle. Thanks guys! More

by RENTMAN4749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Mar 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 07, 2022

Came in at 5 am for oil change. They won’t give out appointments, it’s first come first served. After waiting 3 hours I saw my car parked in front. Oil change had been completed More

by lindaferro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
Mar 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Linda. Please know that we have forwarded your information to our service leaders who will be contacting you directly to ensure satisfaction. Be well.

March 07, 2022

Awesome professional staff! Love the first come, first served on weekends. I was out within an hour. Thanks for the change. More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 02, 2022

This was the worst experience I’ve ever had with a dealership. I was given the run around Lied to ,and overcharged. To make matters worse this is the dealership I purchased the vehicle from. Working w More

by CINNAMONHARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina
Mar 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

The feedback from the experience that you provide is invaluable to us as an organization, Cinnamon. Please know that we have forwarded your information to our service leaders who will be contacting you directly to assist you.

March 02, 2022

This was the absolute worst service I've received from them. I dropped my van off on a Friday, was told of two to three cars ahead of mine, which was fine. I went the rest of the day not hearing a thing. More

by jmkozera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel Vanderslice, David Griffin,
Mar 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (jmkozera). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review. Hope to hear back from you soon.

Mar 03, 2022 -

jmkozera responded

I just sent an email to the email address you left in the response.

Mar 03, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Jennifer. We have forwarded your information to the team that will be contacting you directly to assist you. All the best.

Mar 12, 2022 -

jmkozera responded

As of today, saturday march 12 at 1:10 pm i still have not heard anything back from my email to the provided address.

March 02, 2022

Service department was great. Donny was fast and friendly. I had an oil change and state inspection. More

by PETE.LEMAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donny
Mar 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Pete! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 01, 2022

Great service all the time that we come here. Fast service, quality service, my go to place More

by INFO97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal
Mar 02, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

March 01, 2022

Everyone is so efficient and I’ve noticed every customer is treated like a VIP. Service is also great. I highly recommend your business to all my friends and coworkers. More

by GESPINOSA1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily - Service Dept.
Mar 01, 2022 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

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