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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,817 Reviews
Call Service Center (757) 855-2277

1,817 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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December 01, 2021

The customer service was wonderful and they took care of my vehicle in a timely manner. More

by CRYSTALLANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 30, 2021

Timely considerate and friendly staff. The vehicle was given back to me in a better and cleaner than I left it More

by chadskiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 01, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

November 30, 2021

Professional, courteous, friendly and service oriented. Vehicle was serviced promptly and returned clean, fresh and ready to go. More

by WILLIAMSN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 27, 2021

Very Professional service, they know their job well. I'm coming back again next time for service. More

by ronmayor17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 26, 2021

Over all service I received was very good, there were times that the vehicle was washed, I guess that service is no longer available. Thanks. More

by MISTER.MAGIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 4-star response! We will be here for any needs you should have in the future. Have a wonderful day!

November 24, 2021

Tina of the service department was very helpful at getting necessary items repaired for my disabled son in Norfolk and my ownership of the same PT Cruiser long distance from Brevard, NC... CGG More

by juggerard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Dickson
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Nov 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 22, 2021

Excellent service. Drove from Richmond and I was in and out. Great people, great place. More

by SHANE ESTRELLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 22, 2021

The person that checked me in and took care of me was very nice and helpful. More

by ONE.GR8.SNIPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 22, 2021

Waited three hours for oil change, need more mechanics on site to speed up services More

by TREVALSENIOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Report | Print
Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We are very sorry for any inconvenience that has occurred as a result of your lengthy service with us recently. We have forwarded your concern to our executive team for review and correction so we can avoid an instance of this in the future. If you can include your name, contact information, and nature of any concerns to social@drivingsouthern.com, we will have our team address any concerns with you. Have a great day!

November 22, 2021

A very professional service department. Everything was performed as scheduled. A special thanks to Tina More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina was 150%. The guys in the parts department were very good
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Nov 22, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

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