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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,821 Reviews
Call Service Center (757) 855-2277

1,821 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 27, 2021

Very good service from NORFOLK dealership i think part of survey who service me is dumb. you dont show photo of everone and i do not remember names. she was nice to work with. More

by gary.merryman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nice lady
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Oct 05, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to leave us such pleasant comments! We are working on updating the photos.

September 27, 2021

The service department is top notch with knowledgeable employees that strive for efficiency in handling service appointments! More

by EDRON73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
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Oct 05, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to leave us such positive comments! We look forward to proving more top notch service in the future!

September 27, 2021

Was a mix up didn’t do oil change when I showed up waited hours More

by JARMINEWEST1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny
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Oct 05, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

I am sorry to hear about the mix up. Feel free to reach out to me if you would like to elaborate, 757-855-2277 ext 38001 Cameron Shaw General Manager

September 27, 2021

I bought my Jeep and Fiat here. Everybody is great, whether they are selling me a Jeep or Fiat. And service is always great! More

by nanceamn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know her name…
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Oct 05, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to leave such good feedback! We will continue to provide the best customer service in the industry, in sales and service!

September 27, 2021

Service was prompt and very professional, I was pleasantly surprised how quick my oil change took. More

by fastkelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to leave such pleasant comments! We will continue to provide prompt and professional customer service!

September 25, 2021

Went in for a brake replacement, it took a bit longer than expected but the rep kept me informed. Great price! Will continue to bring my vehicle here. More

by nehemias.marroquin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean O'Hara
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Oct 05, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 25, 2021

Service and communication sucks. Paid for work to be done that never got done. Horrible More

by stephaniej248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
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Oct 05, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

I appreciate the feedback. As of October 1, we have hired additional staff to help with communication. If you would like to share more information with me please call 757-855-2277 ext 38001 Cameron Shaw General Manager.

September 24, 2021

The service department was quirtious and johnny on the spot. Moved my vehicle inside before I even left. The paper work was waiting with my key when I arrived to pick up the vehicle. More

by seaosprey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Burgas
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Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 24, 2021

Were I offered some "discount" for break replacement, you'd have done the work. Instead , I saved over 10% by going elsewhere. More

by buddywerth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service work write up lady.
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Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

While every attempt is made to price ourselves competitively, we will sometimes be outpriced. I hope you will consider us the next time a need arises.

September 24, 2021

Really good experience; Service Advisor was thorough and attentive, ensured a software update that I didn't even know about was performed. I've never had anything but 5-Star experiences at this service depa More

by UNCLESTONE2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Destiny Neal
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Sep 24, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

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