Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Sam Vanderslice continues to provide professional, friendly service at every visit. He is an outstanding representative for ur dealership. Best service department in town! Always treated fairly. friendly service at every visit. He is an outstanding representative for ur dealership. Best service department in town! Always treated fairly. More

Just had the worst dealership experience since I had to deal with Greenbrier Dodge. Brought it in for a failed A/C compressor and it turned into several return trips and additional issues. The first round, deal with Greenbrier Dodge. Brought it in for a failed A/C compressor and it turned into several return trips and additional issues. The first round, they forgot to reinstall a lower belt shield, used the wrong belt (it was rubbing the backside of the tensioner) and the rear A/C was never fixed. Second time, they tried returning it with 2 broken interior panel clips, a hanging exhaust hanger ( it wasn’t damaged or broken, just not remounted to the vehicle) and grease all over the driver’s seat and armrest. Driving off the lot, I noticed an exhaust noise/vibration, but assumed it was a misaligned bracket and didn’t want to deal with the horrible repairs anymore. After going under the vehicle at home, I noticed that the middle heat shield was mashed up above the exhaust pipe when the hanging bracket was reinstalled. I drove back the next day and was understandably angry and at that point realized I wasn’t dealing with competent people. The service rep, Tina, was rude and condescending from the very beginning of this mess and had weeks waiting on back ordered parts to make sure the vehicle was returned in the condition it was delivered and the repairs were completed. All 3 times. When I asked to see the service manager, Shawn, I experienced something that I can only describe as total shock. He tried explaining away every issue in an incoherent and uneducated manner. If the hanging bracket was due to damage, why was the exhaust pipe in perfect (not even a scratch) condition? Did the bracket unscrew itself? There was no broken bolt left in the frame and no way damage could have worked it’s way around the exhaust and damaged the shield above it. The exhaust was simply reinstalled incorrectly and the manager’s reasoning was that the vehicle was “ never on the lift.” Regardless of lifted or not, the location of the rear A/C lines and the tow hitch require the exhaust be loosened and moved to access the hardware. This is directly from Dodge’s own service manual. Assuming that was even referenced during this repair. If your goal is to provide this level of service, don’t expect myself or anyone that I may be in contact with, in person or on social media to purchase and/or have their vehicle serviced at your facility. These horrible experiences and what we all know to be a subpar product are the reason Chrysler extended their warranty indefinitely on my vehicle to begin with. If you like photos of anything regarding these repairs to solidify my observations, feel free to ask. More

i came in for a routine oil change before going on vacation and got right in and out. great service every time, thank you, Britney. vacation and got right in and out. great service every time, thank you, Britney. More

Always really nice. Lady that actually hooks up the vehicle to the machine and inputs our info. Needs a raise. Please look out for her. vehicle to the machine and inputs our info. Needs a raise. Please look out for her. More

Destiny was on top of her game! She called and kept me updated on my vehicle . My vehicle was done when planned and promised! After going to Southern Kia for service yours is worth the drive !!!! There a updated on my vehicle . My vehicle was done when planned and promised! After going to Southern Kia for service yours is worth the drive !!!! There a 1 to your 5 star! Give Destiny a raise ! More

Tina always takes care of me whenever I come to get my car serviced. Always goes out of her way to take care my needs. car serviced. Always goes out of her way to take care my needs. More

Just came in for my first oil change after buying vehicle. I made appointment online three weeks prior for 8 am. I show up 5 minutes before the appointment and was told I could pick it up just after vehicle. I made appointment online three weeks prior for 8 am. I show up 5 minutes before the appointment and was told I could pick it up just after lunch which means what?? 12 or 1?? So I make an appointment weeks before and when I show up you tell it'll be 5 hours!! Wow! Oil change 5 hours xxx!! So I either wait or reschedule says the service department rep. What a crock of xxxx! No one tells you you'll be waiting 5 hours, that would have been helpful to know at the time of making the appointment after driving 45 minutes on a Saturday morning. This is xx!! Why have an appointment? Take a page from Jiffy Lube!! 30 minutes or less they manage an oil change. Southern Hospitality program is joke if this is how you run it. Hey let's sell people on free oil changes and make it so inconvenient they won't use it. I could understand 2 hour wait but 5 is insane. So disappointed I have to deal with this for oil changes for the life of this vehicle if I want the free. More