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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,814 Reviews

1,814 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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October 03, 2018

Another amazing service Heading into the center for the Express service is always a question of how many other beat you there. I was very please when the team told me it woul More

by jamiepw77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Kelly, Glen Farless
Oct 15, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your input! Glad to hear that you are consistently impressed with the service we offer here at Southern Dodge Chrysler Jeep Ram. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 03, 2018

Vehical Recall Notices We've been customers at this location for over 35 years. During that time we've purchased 3 new vehicles and had our others serviced there as well. Fo More

by Chief
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Farless
Oct 11, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to leave this wonderful review! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Best regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 02, 2018

Knowledgeable crew and helpful Mike Leonard Damn good mechanic best one on the staff. Denny Ambrose the best parts man on your staff. Company would be in SERIOUS TROUBL More

by Mopar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Leonard, Denny Ambrose
Oct 02, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Best, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 02, 2018

Speedy Service When I first arrived for a quick oil change, I was told it would be 2 hours. I had only been there for about 30 minutes when my car was done. I have More

by DIANACARR48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Livingston, Taylor Jones
Oct 02, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Diana, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Thank you, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 02, 2018

New beginnings!! Samuel was accommodating and great. Sales reps were on point. I’m fully vested. Just be mindful of our time! I’m thinking about our next purchase. Th More

by JENNIFERMMALPICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny, Samuel Oni
Oct 02, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for the great feedback, Jennifer! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Take care, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 02, 2018

In for a Recall and Oil Change I surprise of what a short wait I have for this services, was greatful because I had to to back to work, great job from the crew More

by COOPAKCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Farless
Oct 02, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your great review! We're glad that we were able to help you out and make it possible for you to still get back to work on time. We'll be sure to pass your thanks on to Glenn. We look forward to working with you in the future. All the best, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 02, 2018

Wheel bearing replacement Had an appointment for 730am. Took them a while to determine if it was the wheel bearing but once they did, it was extremely quick. Nancy was friendl More

by DANIELSULLIVAN8808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy
Oct 02, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Daniel, it’s great to know that Nancy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 01, 2018

service department unhelpful everytime I call and someone finally picks up after the 5th attempt, they are rude and sound annoyed that I am calling. My car was left overnight to h More

by xx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont remember
October 01, 2018

Awesome Service department was great. Quick, informative, very polite, clean. Everyone was nice and willing to help me with anything that I may have needed. G More

by kallik777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR Staton
Oct 02, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

October 01, 2018

Oil change I arrived at the appointed time and the car was ready in 30 min, just liked promised. Glad I purchased from the dealer. You get great service! More

by RIDDLES7819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamila Braxton
Oct 02, 2018 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! All the best, Cameron Shaw, Vice President, cshaw@drivingsouthern.com

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