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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,911 Reviews
Call Service Center (757) 855-2277

1,911 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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April 02, 2024

Friendly, fast, professional This place is clean, everyone is happy, willing to help and patient with the customers More

by luchia_elsbery
Recommend Dealer
Yes
Employees Worked With
TINA
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Apr 04, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 02, 2024

If we are talking about the oil change it was an excellent experience. If we are speaking of the warranty repair that's where I am disappointed. The quickness with which the repair was was done was More

by Cat Daddy
Recommend Dealer
No
Employees Worked With
Katie Vanostrand
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Vanostrand
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Apr 04, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"Cat Daddy" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 01, 2024

Great/fast service Great/fast service, greeted and welcomed. Helped ensure my needs were met. Kept me informed throughout my visit More

by RDSETGO
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Vanostrand
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Apr 04, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 01, 2024

Great place and very knowledgable Everyone seems very eager to help Thank you for being a good dealership! More

by donnajeffcoat
Recommend Dealer
Yes
Employees Worked With
Cameron & Lowen
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Apr 04, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 31, 2024

Took my mileage informed me of upcoming scheduled maintenance directed me to the customer area was able to get a cup of coffee and before I knew it my car was done ???? More

by andrew34_campbell
Recommend Dealer
Yes
Employees Worked With
don't remember she was a nice lady though
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Apr 04, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 30, 2024

Wonderful Everything was good He explained everything that he did and what needed to be done More

by BNORMAN_LOVE
Recommend Dealer
Yes
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Apr 04, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 28, 2024

Everything went well and was done expeditiously! Tina did a great job keeping up with me and the extra stuff that needed to be done. More

by nanceamn
Recommend Dealer
Yes
Employees Worked With
Tina
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Mar 28, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 28, 2024

Great service! Katie was very helpful and courteous. Overall, I was pleased with the service. More

by GARCIAET123
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Vanostrand
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Mar 28, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 25, 2024

Outstanding professional service. Very polite. The service was quick and I am very satisfied with everything. More

by squish1221
Recommend Dealer
Yes
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Mar 26, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 25, 2024

Drop my car off overnight and as always work is done by 2:00 the next day. Customer service is always on point. Letting me know when my car is ready for pick up. More

by CONNIEGARLAND
Recommend Dealer
Yes
Employees Worked With
Katie Vanostrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Vanostrand
Report | Print
Mar 26, 2024 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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