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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,860 Reviews

1,860 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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October 02, 2023

Geat service, in and out in less than 1 hour with their early bird service. More

by mccarty.joie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department.
Oct 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 29, 2023

When I arrived I was quickly greeted by a courteous friendly person. When I explained my problem it was understood and addressed. While the car was there I received an update as to an issue. I receive More

by mking0526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Deuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nichols
Sep 29, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 29, 2023

the service center mechanics had my jeep in and out in no time, fast, efficient ,and a job well done. Going back this weekend for my inspection. More

by glomubin
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Rytter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 28, 2023

My lovely wife's 2024, 2-door Rubicon presented a no-start problem with fewer than 300 miles on the odometer. With no codes, Southern was challenged to identify the cause and returned the Rubicon to More

by ttzavellas
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Winter, Service Advisor
Sep 28, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 28, 2023

The service was performed well. Although it was only an oil change I was treated professionally never the less. The only issue I could say was that it took more time than expected. More

by tlkook2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Sep 29, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

September 27, 2023

Save $ on some maintenance needed. Thanks to the representative who help wish remember name thanks More

by LENAWOODS1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 27, 2023

Everyone was great and helpful. The service department was fast and the courtesy driver dropped us off at the outlets while we waited. More

by susannachman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, Susanna!

September 27, 2023

The service at Southern Dodge Chrysler is top notch. We drive from near Pungo to get our car serviced at this dealership, it's that good! More

by onebigmole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Vanderslice - 5 stars
Sep 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, John!

September 26, 2023

I came in for an oil change and the next day my oil plug flew out while driving down the interstate because it want torqued down after the oil change. After that I had to get my car towed to the dealership More

by chad.hopkins525
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
Sep 26, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Chad. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 25, 2023

Quick and efficient. Took my vehicle for service and promptly informed me when the service had been conpleted More

by lichtenwald500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Sep 25, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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