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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,850 Reviews
Call Service Center (757) 855-2277

1,850 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 08, 2023

Great customer service! Everyone super friendly and knowledgeable! Would definitely return for all repairs on my cars! More

by DACHERRY12
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Strand
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Sep 11, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 07, 2023

I have been attempting to get the suspension fixed in the Jeep Grand Cherokee L for close to 50k miles and it is still not fix. I have attempted to start a claim for a buy back it's still not being granted. More

by M00757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"M00757" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 07, 2023

Excellent service in a timely manner. Always exceeds my expectations and get my vehicles in and out quickly. More

by wasabiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
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Sep 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 07, 2023

They knew my car and were quick and efficient. Very friendly staff. They will have my business till my car gets sold or expires. More

by gtnfstr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marion "David" Dantzler
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 07, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 06, 2023

My van was serviced state inspection and oil/filter changed quickly with a called back. Thank you for your quick service More

by rmleahy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, Richard!

September 06, 2023

It took 3 hours to get an oil change and a state inspection rejection sticker. More

by CHAPSDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
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Sep 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

"CHAPSDEAN" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Sep 06, 2023 -

CHAPSDEAN responded

Scott Dean 2016 Subaru Forester

September 06, 2023

Service advisor was very helpful and professional. Vehicle was completed when promised. Woul use again. More

by jlschneirla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
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Sep 06, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 05, 2023

Good service department. Good communication throughout. I routinely use southern for my service needs. Highly recommended More

by CITADEL_NAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Sep 05, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, Michael!

September 04, 2023

Service was easy. I dropped my car off the night before, they called me the next day in the afternoon, and I picked it up that evening. More

by byron_kelley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 05, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 04, 2023

great follow up to install my part that had to be ordered in and out in minutes and it is working properly. BZ to Haley again, so nice, polite, and kind every time. look forward to seeing her again for my More

by NASLLVP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley in service
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Sep 05, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your continued loyalty and support!

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