John Deuso

I am writing this warning to any buyer or service customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an abso customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an absolute nightmare. This situation started with their service department. I bought a 2024 Dodge Hornet that had nothing but issues, and their mechanics were completely incompetent at fixing it. I was forced to constantly shuttle the vehicle back and forth to their shop, wasting my time because they couldn't or wouldn't repair it properly. Because the service department couldn't fix the vehicle, I was backed into a corner and forced to trade it in. The dealership then used this situation as leverage to pack my new contract with thousands of dollars in mandatory, unwanted dealer add-ons, specifically VIN etching and interior protection. During the finalization of the deal, I fought to have these items removed. While they ultimately agreed to pull the LoJack fee off the contract before signing, they flatly refused to remove the VIN etching and interior protection. Management pushed back aggressively, claiming that removing the remaining add-ons was "bad business" and that they absolutely couldn't drop them due to "Company Policy." Hiding behind arbitrary company policies to force customers into paying for non-negotiable, inflated products is a deceptive and predatory sales tactic. The nightmare continued in the finance office. They locked me into a massive $3,888 extended service warranty contract through Atlantic Coast Warranty Corp. When I immediately tried to exercise my right to cancel it, I was met with total administrative stonewalling. Atlantic Coast repeatedly rejected perfectly valid, notarized cancellation documents and dragged out the process with constant delays, forcing me to file formal complaints with the Better Business Bureau (BBB) and the Virginia Motor Vehicle Dealer Board just to get them to honor the cancellation. While Atlantic Coast finally processed the warranty cancellation after intense state and regulatory pressure, Southern Dodge’s toxic sales culture and deceptive pricing practices remain. I have had to file formal legal demands and state regulatory complaints just to deal with the fallout of doing business here. They rely on wearing you down until you give up. Do not let them. Take your business to a dealership that practices actual transparency and has a service department that actually knows how to fix vehicles. More

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Thanks Sales person excellent Have appointment for light problems 5/1 Enjoying Jeep Nice Friendly Pricegreat problems 5/1 Enjoying Jeep Nice Friendly Pricegreat More

by ALANSTAMPONE Verified Customer Verified Customer

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This is a great service department! I can always trust that they will be straight forward and honest with my repairs. I have relied on them for years to take care of my vehicle. Highly I can always trust that they will be straight forward and honest with my repairs. I have relied on them for years to take care of my vehicle. Highly recommend this dealership. More

by Jeff Deuso Verified Customer Verified Customer

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I experienced the WORST customer service ever recently and I’ve been coming to this dealership for more than 3 years! The staff was extremely rude and condescending to me and I waited nearly 4 hours for a and I’ve been coming to this dealership for more than 3 years! The staff was extremely rude and condescending to me and I waited nearly 4 hours for an “Express Oil Change”. Received a digital invoice for $14 but was forced to pay nearly $100! Overall, just poor customer service and I won’t be returning unless they make changes w/ certain staff! More

by NeverAgain Verified Customer Verified Customer

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Great service. I was very pleased with the professionalism and honesty. I will definitely recommend this dealership to all. Thank you! I was very pleased with the professionalism and honesty. I will definitely recommend this dealership to all. Thank you! More

by Jeff Deuso Verified Customer Verified Customer

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There was a complete lack of urgency or customer support. Hidden fees were added upon completion, and the team was dismissive and unhelpful until corporate got involved. The department needs significant deve Hidden fees were added upon completion, and the team was dismissive and unhelpful until corporate got involved. The department needs significant development and a new leadership approach. More

by carreranie.steph Verified Customer Verified Customer

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Very professional! Great service! Great environment! Clean dealership! Kudos! Please keep up the great work! Great service! Great environment! Clean dealership! Kudos! Please keep up the great work! More

by ROXIEFONVILLE Verified Customer Verified Customer

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Earnest tried to accommodate, but his team as a whole continued to make the situation worse for me and him. continued to make the situation worse for me and him. More

by Ang Verified Customer Verified Customer

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This is the worst service and the service manager tells me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a me he has 40 vehicles waiting. My truck has been into the service dept. approx. 8 time for the samething. You would think they would make my truck a priority since they haven't fixed it yet. They can't find out why the HVAC fan shuts off when its excessively hot out side. So their excuse is can't duplicate conditions. I will not recommend Southern Dealerships to anyone. I would advise them to purchase anywhere other than Southern dealerships. xxxx, they fixed my back up camera with a zip tie. Their terrible. There are 3 individual where I work that ahs had bad dealing with your service dept. Your service Department does not deserve any stars. More

by Mike.miller0 Verified Customer Verified Customer

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Very difficult to speak to a live person via phone for any reason at this dealership. Not responsive to voicemails and excessive hold times. Service department also lacks follow up. any reason at this dealership. Not responsive to voicemails and excessive hold times. Service department also lacks follow up. More

by Shawn Brennan Verified Customer Verified Customer

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