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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,910 Reviews
Call Service Center (757) 855-2277

1,910 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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October 16, 2023

My concern was addressed, fixed in a timely manner. My vehicle drives smoothly since service minus the tires squeaking More

by moorejacqueline75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name, sorry
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Oct 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 16, 2023

Great selection. Thrilled with my new Wagoneer. Tina in the service department stands out as excellent. More

by SHEARERMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nichols
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Oct 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 14, 2023

Thank you Haley,Tina and Scottie for a great and seemless service. State inspection was quick. I will definitely return. More

by J.SHAWNITA37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Deuso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley, Tina, Scott
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Oct 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 13, 2023

The only Dealership I go to. Sam got me in, explained the problem quickly and set up my service. The service was provided quickly and professionally. I enjoy the pleasant staf More

by CHITWOODS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
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Oct 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again!

October 13, 2023

Thanks for taking such good care of me while my car was being serviced, I really appreciated it annd for all the people that help me get from one place to the other. Now I just need someone to call me back More

by VINTAGEFARMHOUSEPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t see anybody in sales, parts, or management while I was there.
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Oct 16, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 12, 2023

Fast service, responsive. State inspection completed drop off to pickup in under 2 hours. Good communication. More

by msn_pilot4him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalie
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Oct 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 12, 2023

Everyone was extremely pleasant. Great follow up conversations, and a follow up phone call the next day. I felt well taken care of. More

by tonybird1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 12, 2023

Fluids were not checked properly or topped off. My oil filter was not replaced as mentioned More

by awfj633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dep
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Oct 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for bringing this to our attention, Anthony. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 12, 2023

I was disappointed in your pricing for the replacement of the backup camera that has not worked properly since I purchased the vehicle. More

by JESSYEIVRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron Rytter
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Jessy. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Oct 12, 2023 -

JESSYEIVRY responded

Thank you

October 11, 2023

Took peep off for safety inspection and oil change. Southern provided shuttle service so I could return to work while my vehicle was worked on. Very convenient. More

by SPKENN002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samuel Vanderslice
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Oct 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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