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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,850 Reviews

1,850 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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August 22, 2023

Great service provided for my oil change, except for change in customer waiting area. The TV was stuck on cartoons……for adults??? More

by WMSBURG6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only service personnel
Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with this feedback.

August 22, 2023

was first person in line but it seemed like they kept telling me someone would be right with me, was just getting the state inspection and seemed like they were signing in people behind me before me. More

by BOBBY54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience.

August 22, 2023

Brought the vehicle in for repairs so that I can pass the state vehicle inspection, they fixed all the issues but had to take it back for an odd noise from where one of the brakes were adjusted or something More

by DANA_MARTIN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalie
Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to hear from you again so soon, Diane!

August 21, 2023

You always do good job. And I normally don’t have to wait long thanks More

by raquelwashington94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 21, 2023

I went for oil change on my jeep gladiator. The service was done in a very time manner. Great customer service from Haley, thank you for being professional, polite and courteous. More

by kevinsavage0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
Aug 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 21, 2023

I purchase the car out of state and it only required a state inspection of my state of resident, I will gladly resubmit survey after the 5,000 mile check up. no further comments at this time. More

by jpettaw1
Recommend Dealer
Yes
Employees Worked With
I only worked with receptionist desk.
Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 18, 2023

The experience is simple, and my vehicle was well taken care of. That’s go out to the service department. More

by TRIPOWER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 17, 2023

Replacement grill was damaged and still hasn’t been fixed in the last two services. Along with the fact my fender flares and fender are damaged due to the fact a tech had to removed them to fix the grill tha More

by brett1995kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Nichols
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Brett. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 17, 2023

Have called for 3 weeks and have left messages after messages with no return call. Today I got a hold of someone in sales who transferred me to service and still no one answered. Called back and someone More

by STdisappointed
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember our sales person.
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 17, 2023 -

STdisappointed responded

Sarita Timko 757-372-8087 I have left message after message and still no one has called me back. I left 2 messages today. I still have a question about getting a 2nd key made and all I got today was he shows up Friday afternoon between 3:30-4:00. Asked for his name and number so I can get ball park pricing and got transferred to someone to help me and got another voice mail so still no answers.

August 17, 2023

Very satisfied! My car was done in a very timely manner! Oil change,inspection, and a light bulb fixed! More

by GOGOEIGHT2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, Barbara!

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