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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,847 Reviews
Call Service Center (757) 855-2277

1,847 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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July 24, 2023

Great fast service and very informative. Love the dealership and all service warranties. Thank You More

by Roderick Whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you again for this positive feedback, Roderick!

July 21, 2023

been coming here for years with all my dodge products since 2005, great service again, keep it up, even though they are understaffed everything was fast, smooth, and done timely and correctly. thank yal More

by NASLLVP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Moore in service
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Jul 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your consistent positive contributions!

July 20, 2023

Arrived at 7:02am for oil change and inspection 3 cars in front of me,at 11:15 I walked out and saw no had moved my truck after over 4 hours waiting I ask for my keys and left and don't ever plan on going ba More

by ken
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of service person who took my info
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Jul 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 20, 2023

When it was Green Gifford many of my cars came from there, still know a few people in the service department. More

by fehlnorfva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't see any that I know.
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Jul 20, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 19, 2023

Buying was fine. Service for maintenance is awful. A basic oil change took 5 hours ager being told a1 hour wait time. More

by gunnisonhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lowen Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We value and appreciate your business, Gunnison. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 14, 2023

Professional and kind, explained wait time. I will recommend this service center to friends and family. More

by TJHORNSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
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Jul 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again!

July 13, 2023

Everyone I interacted was courteous and seem interested in taking care of me and my vehicle. Great service! More

by apla57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

July 12, 2023

It was very good. However I did not appreciate being called over 10 times to complete this survey. But hey look. It worked. Good job . I will go somewhere else next More

by codyrufener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
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Jul 12, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your feedback and are eager to better your return experience, Cody.

July 11, 2023

Service department has still not gotten my vehicle running properly. It cost me time and money running back and forth to get this car fixed. More

by LENA077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
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Jul 11, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 10, 2023

I am very satisfied with the service . Sam found the problem with the heating system and had it fixed quickly. It is always a pleasure to use Southern Dealership for service and repairs More

by CHITWOODS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice Number 10!
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