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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,916 Reviews

1,916 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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August 21, 2023

I went for oil change on my jeep gladiator. The service was done in a very time manner. Great customer service from Haley, thank you for being professional, polite and courteous. More

by kevinsavage0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
Aug 21, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 21, 2023

I purchase the car out of state and it only required a state inspection of my state of resident, I will gladly resubmit survey after the 5,000 mile check up. no further comments at this time. More

by jpettaw1
Recommend Dealer
Yes
Employees Worked With
I only worked with receptionist desk.
Aug 22, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 18, 2023

The experience is simple, and my vehicle was well taken care of. That’s go out to the service department. More

by TRIPOWER55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 17, 2023

I have purchased all my cars from Southern Dodge unfortunately I am not impressed with the service department as I have personally experienced poor customer service on several occasions. As a loyal More

by DJCALIENTE
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service representative for the oil change
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 17, 2023

My car was serviced, inspected, overall checkup and a filter replaced while we waited. They kept us informed about what was going on and how much longer it would take. We were pleased with everything. More

by PERSIMMONTREECOLLECTIONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember names
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 17, 2023

Replacement grill was damaged and still hasn’t been fixed in the last two services. Along with the fact my fender flares and fender are damaged due to the fact a tech had to removed them to fix the grill tha More

by brett1995kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Nichols
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Brett. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

August 17, 2023

Have called for 3 weeks and have left messages after messages with no return call. Today I got a hold of someone in sales who transferred me to service and still no one answered. Called back and someone More

by STdisappointed
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember our sales person.
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepdodge.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Aug 17, 2023 -

STdisappointed responded

Sarita Timko 757-372-8087 I have left message after message and still no one has called me back. I left 2 messages today. I still have a question about getting a 2nd key made and all I got today was he shows up Friday afternoon between 3:30-4:00. Asked for his name and number so I can get ball park pricing and got transferred to someone to help me and got another voice mail so still no answers.

August 17, 2023

Very satisfied! My car was done in a very timely manner! Oil change,inspection, and a light bulb fixed! More

by GOGOEIGHT2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickerson
Aug 17, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to have you back with us again, Barbara!

August 14, 2023

As always the service department performed above and beyond. Though it took 2 days more than expected to complete…. Tina kept me informed of the situation. I understand the shortage of trained mechanic More

by CWILLOUGHBY1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina in service dept.
Aug 15, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you, Crissie! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 14, 2023

One of the few Dodge dealers that still have quick lane service. Fast good service would recommend and definitely will be back! More

by cmore225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 14, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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