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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,875 Reviews

1,875 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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May 08, 2023

Quick and fast service went early in morning before it got to late and wasn’t there for long loved it. More

by brown.dominique14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Great to see you back with us again!

May 05, 2023

My visit was shorter than expected. Matt explained everything to me ina way that I understood. He had a great personality and wonderful customer service. More

by JGILBERT768
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt from the service department’s
May 05, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 05, 2023

Tina in the maintenance department understand that I am hearing impaired and cannot use the phone. She is wonderful to text me appointment times. For years now, she has personally made things easier for me More

by judigodsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
May 08, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 03, 2023

Really trust the technician and service was fast, would recommend this service department to anyone. More

by westberryaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Jones
May 03, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 01, 2023

Haley in the Service Dept took exceptional care of us. We were far from home and had hit part of an animal on the way there. They took care of us just like we were a longstanding customer! We were fixed More

by syseng_2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley More
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2023

I had waited a very long time for the parts for a recall (since last June) and Tina managed to come through for me and get the party needed. Not only did I get the recall done, she had my car detailed as More

by gaye_10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina - service department
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 29, 2023

Great service as usual. Love the experience of the Service technician I work with his knowledge Is priceless. More

by tlw56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Williams
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 28, 2023

The service was great and the amount of time waiting at the dealership for the repair was only 1 hour. More

by aoliverc34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kopin and Matt Hood
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 28, 2023

This dealership provides great service. I have been pleased with the service and assistance with my 2016 Jeep Wrangler More

by anthony.combrevis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
May 01, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 27, 2023

The service reps are very much first class, very attentive and knowledgeable. The waiting area is sufficient. More

by cbarahona78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Apr 27, 2023 -

Southern Dodge Chrysler Jeep Ram FIAT responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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