Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,873 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,872 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Sort by
Verified Customer
April 03, 2023
Left hand doesn’t know what the right hand is doing . Received 2 confirmation calls the day before the appointment, told them both they have the wrong time for me in the system. Was told twice no problem Received 2 confirmation calls the day before the appointment, told them both they have the wrong time for me in the system. Was told twice no problem just come in. When i showed up the service person told me “ I had you scheduled for this morning , now you need to wait “ When i talked to the sales person how i bought the car from/with how about the Locksmith who supposed to make me a 2nd key he just gave me a 🤷♂️. After 1hour and 45min my car was finally done , they had to disconnect the battery and nothing was set up again like time , date it was 56 degrees outside my window was open the seat was not put back in the position it was . Overall terrible experience, just as bad as the sales department. Would not recommend this dealership for any service, they don’t know what customer service is or how to give it. More
by elaucht
Employees Worked With
don’t see the name for the sales person who sold me the car
April 03, 2023
Dropped off my 2500 Ram for annual inspection. They inspected it. I got my truck back, but had to call the dealership to see if it was ready. No big deal, just the way things work out sometimes They inspected it. I got my truck back, but had to call the dealership to see if it was ready. No big deal, just the way things work out sometimes. More
by MUSEUT1
Employees Worked With
Tina Dickinson
March 30, 2023
Car was in for it's 100,000 mile service, and the specifics were explained to me clearly, and the cost as well - up front. Car was ready when promised and the cost was less than expected -- a great e specifics were explained to me clearly, and the cost as well - up front. Car was ready when promised and the cost was less than expected -- a great experience! More
by JOHN@CAVANAUGHNELSON.COM
Employees Worked With
Sam in service
March 29, 2023
It was quick and easy and everyone was kind and helpful. It was a positive experience It was a positive experience More
by chartzell29
Employees Worked With
March 28, 2023
Everyone is always professional and helps me out in a timely manner. I will keep coming back. timely manner. I will keep coming back. More
by robertson_34
Employees Worked With
March 28, 2023
Staff was professional, courteous and thorough. My car was taken in right on time. The mechanic noticed my tires were due to be rotated and service staff checked in with me and saved me another tri My car was taken in right on time. The mechanic noticed my tires were due to be rotated and service staff checked in with me and saved me another trip in. Another big plus...it was all at no cost due to their service policy. More
by TURTLEISLAND23336
Employees Worked With
March 27, 2023
Amazing experience,it was great to finally experience the southern hospitality, I was not let down southern hospitality, I was not let down More
by BURLEYNAZIER
