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Southern Ford - Service Center

Newport News, VA

4.7
1,934 Reviews

1,934 Reviews of Southern Ford - Service Center

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June 08, 2021

I like the way they keep you informed about the service you need and how it will be delivered. The staff is very friendly and helpful. More

by jalock19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, William Rodgers
June 08, 2021

My service writer was Stephanie Spangler and she is outstanding as for as insuring that her client receives the best outcome from their service visit. Great personality as well. Also spoke with the fin More

by Freddie Bellamy
Customer Service
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Cameron Oneil Womack
June 08, 2021

Every time I have used Hall's service I have been pleased with the proffesional attitude of the service staff to include the cashiers. Every service has been performed promptly and professionally. More

by BobF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, Mike Lewis
June 03, 2021

Hall is the only place I take my MKX , Stephanie is the very best service manager. I will keep my Lincoln for years to come. More

by Terryt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
May 30, 2021

Scheduling the works service was easy. Service advisor was friendly and professional. Was in and out in less than one hour. Completely satisfied. Thank you More

by kollsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
May 25, 2021

Friendly, expert, competent, terrific25 word minimum? Friendly, expert, competent, terrific 25 word minimum? Why are you making this review process so hard? They know their vehicles. They accura More

by JimL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
May 25, 2021 -

JimL responded

I had a great experience. I’ll go there again. I will recommend them as ‘outstanding.’

May 20, 2021

Great Dealership that is customer focused. New and used Sales and service are all wonderful. They explain the process and accurately estimate time and cost. More

by jrdingus2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
May 18, 2021

I had a inspection done. May 13th. The park light, is still out (was out before I arrived) Had to ask for another appointment to have the oil changed. Sticker from the last oil changed showed 148000 mile More

by Arlene Eley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
May 17, 2021

I have only used this dealership for repairs. Stephanie I have only used this dealership for repairs. Stephanie Spangler is the person who helps us. She always remember our name and we feel that we can tr More

by Loretta Vaughn
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
May 17, 2021

After having issues with several areas, from warranty to services and miscommunication, I contacted Mr Jeff Dodson with my concerns. I am now a satisfied customer! More

by Jsigmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dobson
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