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Southern Ford - Service Center

Newport News, VA

4.8
789 Reviews

789 Reviews of Southern Ford - Service Center

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April 27, 2024

The dealership thoroughly diagnosed my truck's breaking problem. They let me see the condition of all four brakes, and they carried out my instructions for repairing the brakes very well. More

by BOBNBARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Mitchell
April 27, 2024

Worked me in on short notice; quickly diagnosed issue; corrected recall stuff without me having to ask. More

by CKWORKSALOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Mitchell
April 27, 2024

The service manager (Eddie) was extremely helpful and the service tech was polite and professional. Absolutely the best service. One a five star scale I would give them 20 stars More

by Trimar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

They have good customer service and friendly I will go back for service I might need More

by kevinjha1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSH COBB
5.0
This rating includes all reviews, with more weight given to recent reviews.
AMBER JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

Great customer service. Always listening to customers concerns and very good at keeping you informed about your vehicle and situation. More

by CRUZIN413
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

helped me address my concerns in a timely manner grateful for the help keep up the great work More

by Jordi.jg8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

Brandon did an excellent new tire instaament on my car kudos to Brandon got excellent customer service from Q I thank them both More

by william-hurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon & Q in the truck shop
April 26, 2024

The service department had my car diagnosed and fixed quickly. Jon Co way was helpful and so was the technician. More

by RAVEN.CASH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSH COBB
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
SAM BELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The technician who worked on my car.
Apr 26, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 26, 2024

Southern Ford Newport News is top notch, great service, they keep my interior clean. Stephanie is wonderful, always pleasant and helpful! More

by jshursey@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

I am a man of few words, but they are always professional, courteous, and knowledgeable. More

by hallman37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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