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Southern Ford - Service Center

Newport News, VA

4.8
912 Reviews

912 Reviews of Southern Ford - Service Center

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May 21, 2024

Great customer service. It was great to be greeted by name as you got out of the car. It makes one feel appreciated that you have arrived and ready to serve the customer. More

by DGH54111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

I came in to have my brakes repaired, and it went from a couple of hours to keeping my car for the weekend. They ordered the wrong parts to complete the job on Friday and I was told as they were closing th More

by JPASSABET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

I was jeeped informed on the progress and provided recommendations for scheduled services very helpful! More

by jande245
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024

Very nice people to deal with and completed oil change in Very shots time thanks More

by SIGNALROGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
SCOTT MIKULEC
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Jo, Jared and Rob were very helpful from start to finish. We appreciate ya'll! More

by williamsmispacha77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT MUIR
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

I have used This Dealership for service since I’ve owned my Truck, and I have only had one Issue , too minor to mention, I’m satisfied with the quality of Work , and service personnel, More

by LOUJENN062124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Excellent service with a small amount of time spent at the dealership. The cost was very reasonable. More

by KJENKINS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Please make sure you check every Nick and cranny of the vehicles you test drive. They cover up hige holes in the floor board of the car/trucks. Now some things they’ll fix if caught at the beginning. Sales More

by tory_scarlett_07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

I had problems with my warranty company covering and they took care of it with the company covering the cost the repair. More

by wbarron1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024

Stephanie was very helpful and kept me up-to-date on the status of my Vehicle. It was a pleasure to work with the service department. More

by Kholli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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