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Southern Ford - Service Center

Newport News, VA

4.7
1,921 Reviews
Call Service Center (757) 266-4998

1,921 Reviews of Southern Ford - Service Center

Sort by
October 01, 2020

William and his team did a great job on my vehicle I recommend hall ford Lincoln dealership too any one looking for a great place too have their vehicle service! Thanks again william rogers! More

by xblackwell48
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Homer Jango, Steve Cook, William Rodgers
Report | Print
September 26, 2020

Great customer service from my advisor Always leave with Great customer service from my advisor Always leave with feeling of satisfaction Marcus is the best He has taken care of my vehicles My truck h More

by Barracuda1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus, Xavier Hugo Blackwell, Stephanie Spangler
Report | Print
Sep 28, 2020 -

Southern Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

September 24, 2020

Was able to get fast appointment. I was early but they had me drive right in. Extremely friendly and courteous. Completed oil change and tire rotation rapidly. Very comfortable lounge area. More

by nancerp01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cook
Report | Print
Sep 28, 2020 -

Southern Ford responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

September 21, 2020

First time here, but definitely won't be the last. Customer service made me feel like a customer!!! Too bad oil changes aren't more often. More

by Walkerjohn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Report | Print
Sep 24, 2020 -

Southern Ford responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear your experience was wonderful! Thank you, and have a fantastic day!

September 19, 2020

Stephanie was friendly and accommodating ... Service was satisfactory ... I appreciated the truck being washed and vacuumed. I also appreciated the way she communicated with me through text More

by jrarango
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Report | Print
September 19, 2020

Thank you for the help. See you guys next time I need an oil change. Always helpful and prices are decent enough that I’ll come back. More

by Jhardell13579
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rodgers
Report | Print
Sep 24, 2020 -

Southern Ford responded

Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

September 19, 2020

I am very happy with the service I received on my mustang Mike Lewis was most helpful and accommodating in getting my car repaired thanks More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cook, Mike Lewis
Report | Print
Sep 24, 2020 -

Southern Ford responded

Ron, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much again for your feedback! We hope you have a great day!

September 16, 2020

Handled all problems in an efficient manner. Kept me up to date through the whole time. Very pleased with service department. Gall is one of the best dealers I've seen More

by Dr. D
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler, William Rodgers
Report | Print
Sep 17, 2020 -

Southern Ford responded

Hello, thank you for sharing your positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Hall Ford Lincoln Newport News!

September 11, 2020

Second visit here, awesome service again! Bought my Ford Escape last year, trying to do the right thing and keep maintenance up before issues get out of hand. Both visits went exactly as I was told. On time More

by ckeaton87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Cook, Mike Lewis
Report | Print
Sep 14, 2020 -

Southern Ford responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 10, 2020

Oil change and tires rotated. Forgot to use coupon which would have saved me $20. Thanks for good fast service. Thought price was little high. More

by Lmccormick6..
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Report | Print
Sep 14, 2020 -

Southern Ford responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!

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