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Southern Ford - Service Center

Newport News, VA

4.7
2,010 Reviews

2,010 Reviews of Southern Ford - Service Center

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August 16, 2018

the best thing about Hall Stephanie is the best thing about the service department. I bought my Lincoln in 2014, and dreaded taking it in for service. I would wait for hours, t More

by Sammys mom
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Aug 19, 2018 -

Southern Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 01, 2018

All expectations met The salesperson was extremely helpful, patient, and knowledgeable regarding the F350 that I wanted. She took my request to have my vehicle which was u More

by Fordctruckuser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Patel, Taylor R Keever, Kyle William Kilgore
Aug 02, 2018 -

Southern Ford responded

Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

April 29, 2018

Well done Stephanie Stephanie has provided excellent oversight on the entire maintenance experience for my Lincoln MKZ. In particular she acts as a 'noise free' intermed More

by EPMueller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Apr 30, 2018 -

Southern Ford responded

Thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

April 27, 2018

Tire Replacement I came in to get my tired repaired, but my tires were too worn to repair. They got my vehicle in and replaced my tires and it didn't take too long. More

by Dreamer89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Lemons
Apr 30, 2018 -

Southern Ford responded

We are glad we could quickly replace your tires! We are always more than happy to assist you if anything else comes up. Take care!

April 21, 2018

Always helpful I had points that were automatically applied without me having to mention it They always recommend services I may need to do in the future but don’t More

by Grace123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Paul Tubach
Apr 23, 2018 -

Southern Ford responded

Thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a great day!

April 15, 2018

Weird car noise "Reviewed" and looked-over my precious Roush. The best thing was the communication...was always keeping me updated, I was there for a while, but I did More

by Jeffery Bryington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Paul Tubach
Apr 15, 2018 -

Southern Ford responded

Hi Jeffery, thank you so much for your positive comments about Hall Ford Lincoln Newport News! We look forward to your next visit! Take care!

April 06, 2018

Expedient service Great customer service, rendered in a timely manner. Kim made me feel very comfortable coming and bringing in my new 2017 Edge. Will definitely be bri More

by tinkerasgbell03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
M. Kelley (Technician), Kimberly Lemons, C.W. Fitzgerald
Apr 09, 2018 -

Southern Ford responded

Thank you again for taking the time to let us know how we did. It's great to see that everything was completed in a timely manner, and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2018

Oil change and brake work I went in for an oil change and to fix some squeaky breaks and Kim went out of her way to take care of me More

by Akharper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
B. Galloway, Jason M Kassman, Kimberly Lemons
Mar 19, 2018 -

Southern Ford responded

Thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hall Ford Lincoln Newport News! Please don't hesitate to reach out if there's anything additional we can do for you.

February 21, 2018

Extremely customer satisfaction focused Hall Ford it’s definitely the best people to have your vehicle serviced in a timely manner. Extremely friendly and always attentive to their customers More

by AARON 42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Feb 27, 2018 -

Southern Ford responded

We're so glad that everything was completed quickly and to your satisfaction! If there is anything additional that we can do for you, please let us know! Take care!

February 09, 2018

Great Service Experience Already had an appointment for later that day but had a scheduling conflict. Was able to call Hall Ford and they told me come in now and they would ha More

by MEW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Lemons
Feb 27, 2018 -

Southern Ford responded

We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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