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Southern Ford - Service Center

Newport News, VA

4.7
1,988 Reviews

1,988 Reviews of Southern Ford - Service Center

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January 15, 2025

Stephanie really goes the extra mile. The notification system is very efficient. I like it. She helped us out with a tweak on our service. Made the time with her tech and they fixed us up More

by DODDDEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

I had to point out that the tires were not rotated and then they were rotated incorrectly and not corrected. More

by BGOODMAN1O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2025

They charged me $832 and didn't fix the problem When I let them know they ignored all my texts deliberately I'm done with Southern Ford and probably with Ford too More

by Marijanbacic72
Recommend Dealer
No
Employees Worked With
JON CONWAY, JON CONWAY
January 14, 2025

All expectations were exceeded by the service department team members. Would recommend to anyone needed service work. More

by jhxperence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

Performed a recall update. Quickly and efficiently And in a professional Manner Really he did More

by Wildman
Recommend Dealer
Yes
January 14, 2025

Stephanie was very effective in getting my vehicle's issues addressed and managing my expectations. More

by SFPETERS640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2025

My husband went to get the inspection and he said it went smoothly and he was in and out More

by Joseph
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 14, 2025

Jake lynch has been working with me for several months to achieve my buying a Ford Bronco that I want to drive. Jake did an excellent job. More

by MICHAELNOLAN688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 13, 2025

Took care of required repairs even though one problem could not be duplicated. Everything else was done as requested. More

by garberfmly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 12, 2025

I have used this particular dealership for all my automotive needs, including buying and all general maintenance, for over the last 15 to 20 years. That should say it all! More

by ABUECHLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
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