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Southern Kia - Greenbrier

Chesapeake, VA

4.1
289 Reviews
Southern KIA-Greenbrier in Chesapeake has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Chesapeake, Suffolk, Norfolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Greenbrier is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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1310 S Military Hwy

Chesapeake, VA

23320

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Showing 289 reviews

September 28, 2023

The service took way to long. It shouldn't take three hours to do a oil change and state inspection. I also didn't really understand how people that came after me left before me. More

by pokie7001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Sep 29, 2023 -

Southern Kia - Greenbrier responded

"Pokie7001" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 28, 2023

The lady who takes care of the oil change is amazing and super helpful. Good job More

by candiceccp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 27, 2023

East to schedule. All done in under an hour. Everyone was professional and courteous. Thanks More

by SODABRIGHTBILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Southern Kia - Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 26, 2023

Very polite and professionally ran, workers greet you when you walk in and seem willing to take care of you More

by SHAWN_DICKSON102
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 26, 2023

They are always very fast . I usually drop my car off for an oil change at night and they have it done by midday the next day ! More

by TBARNES7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 26, 2023

I have owned a car since I was 18, so I have dealt with many different car service centers. I normally go to Kia at Lynnhaven, and always no problem. But Kia Green brier was the worst service dept, I have More

by tricia00195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca Doerr, Talyia Miles
Sep 26, 2023 -

Southern Kia - Greenbrier responded

"Tricia00195" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Sep 29, 2023 -

tricia00195 responded

My name is Patricia Johnson, and I dropped off my car to Southern Kia-Greenbrier on 9/18/23 @ 9AM. Please check at Southern Kia-Greenbrier, they have my information in their computer.

September 25, 2023

i brought in for regular maintenance . All Employees were very friendly and helpful. they also did all recalls on my Kia Soul More

by bmlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kim
Sep 26, 2023 -

Southern Kia - Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 24, 2023

Excellent customer service very respectful and quick response, a clean facility and garage comfortable lounge area. Will return soon. Thank you for the service. More

by Rebecca Rosado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees
Sep 26, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 23, 2023

Pleasant people that help you with your cars needs. It’s a great place to get your car done More

by fosterjk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
September 23, 2023

The Best experience we have had at a dealership in a long time ! Thank you More

by Shagnkim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Naz Burley, JD
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